Regular, very recently name changed for something else. In Australia, so it's 07:40 here. Need advice quickly before we check out of the hotel. Here's what happened.
Stayed in a fairly expensive hotel last night in their family suite with four kids, 1, 2, 9 and ten.
Just got the younger two to sleep and settled the older two, probably about 22:45, when a distant alarm started ringing. Eldest started panicking (as he is prone to), snd I told him everything was fine. About 3 minutes later, an extremely loud alarm started going off in our room. Called reception to ask what was going on, only to be told 'stay in your room until further instruction'. Fair enough, did what we were told. Five minutes later (with alarm still blaring), announcement through tannoy saying 'we are aware of an ongoing issue, please wait for further instruction'. Fair enough. Until my 9 year old says 'mum, I can smell smoke'. Walked over to his side of the room, and yes, was starting to smell strongly of smoke. Phoned reception again, took me nine or ten goes to get through as engaged, to be told 'yes, there's been a problem with the sauna on the 14th floor (we are on floor 13), but it's in control, please stay in your room!' Starting to feel a bit uncomfortable. Within five minutes our room is stinking and smokey. Kids and me are coughing (4 asthmatics between us), so husband goes out into corridor to investigate whereby he meets a member of staff who says, 'yes, the sauna has been on fire but is now in control, however, due to levels of smoke can you please evacuate to the foyer!'
Go downstairs (littlies asleep in double stroller, eldest panicking like mad, 9yo not really concerned), to discover that the WHOLE HOTEL, has been evacuated to downstairs!!
We then waited about 30 minutes before being sent back to our (still stinking) room, where none of us (except the little ones) could sleep. It's morning now, everything stinks, and we just want to leave, but are unsure how much to request, if anything, is removed from our bill. On a side note, pool use was included in our room, which the kids wanted to do this morning, but now can't because it's closed due to the sauna fire.
Any advice would be welcome please before we go downstairs.