I am emailing you a few concerns I have about my taxi journey from A to B yesterday morning. I was travelling to a family wedding and I was hoping for a calm and friendly journey, as is usually my experience with your company.
The driver made it very clear from the offset that he had no idea where B was and said that as he was new he was unsure why he had been given that job (!).
He had blown cigarette smoke into the boot before we left so I felt I didn't want my luggage (including my bridesmaids dress) in there, but he didn't even ask if I wanted to put my bags in the boot. The journey was uncomfortable as I was squashed.
I used your service to travel to a wedding, unfortunately not only did your driver declare himself to be clueless as to the location of the venue, the journey was made less than comfortable by my having to sit with my luggage, wedding clothes, as he had been smoking into the boot, making it useless to me.
He programmed his Sat Nav with the st address and Location B and I double checked where we were going. We went the opposite way I was expecting and 15 minutes later I realised that we really were going completely the wrong way. After I told the driver this, he then reprogrammed the sat nav. He realised he had not actually entered the address correctly. He did this ON THE DUEL CARRIAGEWAY. This is, as you will be aware, extremely dangerous and I felt very nervous. The driver did not seem in control of the vehicle at all and was clearly flustered.
Later on in the journey, he came very close to colliding with another vehicle on a roundabout.
Having incorrectly entered the location into his SatNav he set off and, after 15 minutes, I realised his error and informed him. He chose to re programme his SatNav whilst we proceeded along the dual carriageway. My anxiety regarding his ability to get me to the venue was eroded more by his narrowly missing another vehicle on a roundabout and his continuous display of nervousness, ie lack of conversation and a persistent nervous tick.
I chose Your Company as I have been using your taxis for many years. I have always found your drivers to be friendly, chatty and polite. I'm afraid this driver was an exception as he did not make any attempt to engage in conversation with me and rubbed his thigh throughout the entire journey in a nervous fashion. I'm sure you understand that is unnerving as a female single passenger on a relatively long journey.
As a loyal customer, I will continue to use Your Company in the future and I hope this is a one off occurrence. I hope you understand my concerns. I am passing them on to you to prevent journeys like this happening again, as this driver's conduct was completely unacceptable.
I am sure you will understand that this has reduced my confidence in your service and, whilst I am not asking for compensation, I would like some assurances that, should I call again, I will be supplied with a competent driver.
Kind Regards
CremdeCacao
** I am assuming you did not pay for the miles travelled in the wrong direction!
Less emotional, less opinion, more fact.