Two weeks ago, MD of local cleaning company came round to survey work that his cleaners hadn't completed/had done poorly/oven parts broken/missing. External and internal cleaning. He seemed visibly shocked and said he'd been dealing with a similar issue on the day that we first rang and couldn't get through to him.
Upshot was that he said he'd like to complete the work himself and that he'd order the broken/missing items. He works M - F in the office so it would be a weekend.
Since then, I've emailed asking for confirmation that the parts have been ordered and asking him when he could come. Have suggested dates. Not a word - nothing - no phone call, no email. Cheque DH gave the cleaners (I wasn't around) still not cashed - he did say he'd hang onto it.
Today, rather desperate, I called the tradesmen's company that his firm belongs to for some advice. Got nowhere - they really exist for the tradesmen (and charge them a hefty fee to be on the website) and the complaints procedure sounds hopeless.
Next steps? Recorded delivery letter? As time marches on, I feel our position getting weaker. Trading Standards? If the MD goes back on his word, its his word against ours as the photos we took of the work the moment we noticed it was incomplete etc are now a few weeks old. AIBU to think that two weeks is long enough for the MD to respond?