To hate my job and to want to tell my employers to shove it up their arse?

[JellyDiamonds]

I'm a school escort. I should love the job and I enjoy getting to know the children, their families and the schools, but I just can't stand the council who are my employers. They are so breathtakingly incompetent, disorganised and dismissive and I feel myself getting more and more frustrated with their "I don't give a shit" attitude and dealing with them is like banging your head against a brick wall

Last year I had a child with behavioural problems in my taxi who was bullying another child on the run, the bully was foul mouthed, aggressive and didn't take a blind bit of notice of either myself or the driver, and the mother of the bullied child was understandably angry about this. I was on the phone to the council every day about this and their attitude to say the least was disgusting. They refused to remove the bully from the taxi, and told me that the other child's mother was just a drunk who never stops complaining and if she didn't like it then tough.

They are rude, they forget messages on to each other, they go off on holiday and don't delegate work to colleagues, you can hardly ever get hold of anyone during emergencies and they often lie to cover their tracks when they mess up. I only get paid minimum wage and yet I go way beyond the call of duty doing their jobs for them, stuff they should be doing and that's not even in my jobs description.

We had a new run this morning, and another epic cock up from the council. A
child had moved house during the holidays and the council bothered to inform either myself or the taxi company, and fortunately the new people in their old home had their address, but that meant a wild goose chase and the children being late for their first day at their new school!

I'm so angry and frustrated and I just want to quit now, but I don't have another job to go to. I want to just quit and leave them in a mess like the done so many times to me, it wouldn't be fair on the kids and their families, but I just fucking hate my employers.

What can I do?

Stop communicating with them by phone
Get documented evidence of interventions and when they've cocked up
Talk to your union(please say you're in one)

I agree. Communicate by email and cc employees managers (or go directly) if you encounter any problems. Follow up an emergency telephone conversations with an email confirming what you have discussed .

Be pro-active and don't stand for shoddy management.

oh I see an escort in a taxi on our school run
it does seem a stressful job, I take my hat off to you

how many hours do you work?

working for the council I'd assume you're in Unison but tbh I doubt much will change :(

They won't communicate via email anymore. When I first started they did, but there has been a change of staff since then and now it's all done via telephone. I'm not the only one frustrated with them, I know that the other escorts. schools and taxi drivers get throughly pissed off at them as well.

I'm not in a Union, mainly because I've never needed to be. There are real problems with our local council with corruption and what not, lots of people high up who get paid silly money to do sod all, and I think they tend to look down on us minions.

I would say hang on at least until you have another job to go to.
Not because your problems aren't important, but because it sounds like most jobs I've ever had tbh.

Yanbu, being on the receiving end of poor management is so stressful, and like you say, not worth it for mw. Even if they don't want to communicate via email, do as pp suggested and follow up phone calls with email so that your actions and concerns are documented, cover your own arse, sod whether they want to receive your email or not.

Do try to hold out until you get another job though, being unemployed is dammed stressful too...