To think that my Zatchel should have arrived by now

[Lifesalemon]

It's the first time I have ever ordered anything from there but after seeing a thread about a sale they had on I had a look and ordered a metalic purple satchel as a present for my daughter.
There has been a thread since with some posters saying theirs had taken a while, mine was ordered on 26th of July.
I know they are supposedly handmade to order and that when theres a sale they are obviously going to be busy but AIBU to think that I should have received the bag or at least some communication from them by now explaining a delay.

Zatchels company has gone bankrupt! I’ve bought bags in November and I’m still waiting for delivery. They don't answer phones or emails anymore. I guess the only option for me is to make a claim against my card provider. No money, no bags, no Christmas gifts for my children! Could you please give me advice what should I do next?

Make a claim from your card provider immediately. If they've gone into receivership that's it, you wont get the bags.