So my dh took a train from Devon to Birmingham yesterday costing £180.
First two trains were cancelled so he ended up missing 2 of his morning meetings,he had to stand up on the way home,the toilet was broken and he heard the snack cart guy charge an OAP £2.80 for a cup of hot water(yes a cup of hot water). He said the staff were rude and unhelpful and it was an embarrassment to foreign tourists sitting near to him.
Apparently the above is pretty typical.
This morning they're putting up prices.Surely if they're in the business of putting up prices the current service should be better?