I went to my local (Nottingham) M&S store today to buy school uniform for my son (with him and 3 year old daughter in tow). The kidswear is located on the lower ground floor next to the food (odd in itself - used to be on the first floor). I chose to go into the store as I knew he'd need to try things on and we needed to go to Clarks for shoes and I thought it would be easier than to buy online and do returns. How wrong i was! Firstly they were pretty much out of size 7-8 in grey school trousers but I managed to find 3 styles to try on plus PE shorts, then when I looked for the changing rooms I was told I would have to go to the first floor! Remember I'm on the lower ground and to get to the first floor I would have had to walk through the food, go up an escalator, walk through ladies wear either to get to another escalator to the first floor and across lingerie to get to the first floor changing or across ladieswear in another direction to get to the ground floor changing rooms. I challenged the staff member and he said they had complained but to no avail. So, we ended up hiding in a corner to try things on. On my way out I saw 4 members of 'management' and I asked them why there were no changing rooms - I was told that specific kids changing rooms had been removed as a business initiative as an 'incident' had taken place in a different store and therefore all changing rooms had been removed. The actions of one affecting the majority - surely it's worse that I had to undress my son on the shop floor (obviously my liability!). The staff were very apologetic and said they were campaigning as their store layout was unique in not having any changing rooms on the floor - I suspect there are many people in head office wondering why people are going to John Lewis instead, well I'll add this to the many reasons why I do normally and will do next time! (And worse still, I was so stressed I forgot to use my 20% off voucher!)