Yesterday we were at an outdoor museum. This museum is free to enter. It has some government funding, and makes money with a gift shop, mini cinema, couple of little rides, but is also clearly quite dependent on donations too (lots of boxes asking for donations, envelopes for gift-aiding etc).
We were in a quiet corner of a field - part of the museum grounds but no one else there and there probably rarely is.
DS1 (age 9) stepped on a manhole cover, which looked OK but obviously wasn't. It flipped over and he slipped in, getting the whole of one leg and both his hands covered in poo. It was totally vile, as you can imagine.
The staff were, I think, volunteers. They we very sympathetic and as helpful as they could be, but there wasn't much in the way of facilities to use. We'd come a long way and had only just arrived, so didn't want to just go home, and anyway DS had to get cleaned up before getting in the car! So, we were given gloves, a pile of paper towels, use of the disabled toilets, and the staff looked after DS2 while I did my best with DS1. I washed his clothes and the staff dried them under their hand dryer. After an hour or so DS was clean, dressed in clean dried clothes, and we finally started our day. The boys were each given a free toy (an activity being run that would have cost £3 each). DS1 wasn't traumatised by it, and actually didn't cry even when covered in poo.
I would say that it was very unpleasant, but I put it down to "one of those things". (Of course I may feel differently in 2 days time when we've got D&V!)
The staff took it seriously, lots of paperwork being done, clearly a significant incident, area fenced off etc.
I planned to just forget all about it, but my Mum is livid, saying I should sue for compensation, it could have been so much worse and so on. She's right, it could have been worse - if both legs had gone in I have no idea how deep he'd have sunk! yuk! But I just want to put it behind us.
AIBU? WWYD?