I have a lot of work to do on my house, and finally some time to do it. I want to pack everything safely away in plastic boxes, and then work through the house as if it were empty, like a renovation project. So I ordered plastic boxes from Wilkinsons and paid for next day delivery - it came to just over £200 which is a lot when you don't have a penny to spare.
I waited in all day. From 8-6, and having been informed that they sometimes deliver to 7.30, I waited even longer. I went to the letter box three times - no card saying 'we tried to deliver'. I stayed within twelve feet of the front door all day. Windows were open, it was clear the house was occupied. I didn't have loud music, or any kind of distraction. They did not come. Another delivery came, that was fine.
I phoned Wilkinsons twice. First time - 'Wait longer'. Second time 'Oh, they tried to deliver, they took a photo of your house'. They didn't try hard enough - for example, they didn't knock on the door; they didn't phone, though they had my mobile number.
I am blazing mad. I've cancelled the order and asked for a refund, which they've said they'll do. But I won't be getting back the day wasted waiting for them.
Am I being unreasonable to expect people to do what they've agreed and been paid to do?