I have had a BT phone line for 20 years with no problems. I moved house this week so, 3 weeks ago, I requested that my number be moved to my new address (only about 1 mile away).
On the day of the move, I received a message from BT telling me that the engineer that was booked for the following day (for internet installation) was now cancelled. The message gave no other information.
So I phoned BT and was passed around various people for 30 minutes and finally some one was able to tell me that the engineer was cancelled because BT had not sorted out the phone line in time. The person I spoke to said they would place a new order, mark it as a priority, and I would be called within 24 hours to arrange a new engineer visit.
24 hours comes and goes with no phone call, instead I received an email telling me the new order had been cancelled!
Another 1 hour phone call later, and 3 more attempts at placing orders, I am again told that I will definitely be contacted within 24 hours and this time the order will work.
No prizes for guessing what happened. I received an email saying "sorry you are leaving BT"! So I phone again. I get told that this time order will definitely work and a new date is booked for an engineer. I was also told that i would have a working phone line within 24 hours. 5 hours later I get another email cancelling the order!
So I have phoned them again. I have been told that there is still an order in place but that I will not get a functioning phone line before the engineer visits (on 5th August).
The last person I spoke to has also told me that he has no way if finding out why each order has failed, no way of escalating my problem to some one who can investigate this and he actually advised me to get a Virgin line installed instead!
So BT do not actually care whether they get any business.
At my last house we did have Virgin for internet and it was so unreliable, so I thought we would try BT instead. But since BT don't seem able to provide even a basic phone line, what options do I have?