to be disgusted by this behaviour?

[kitesfoorever]

A relative of mine was in a clothes shop recently when she tripped on the stair (no hazards, her fault) and bruised her leg. She reported the 'incident' to the first aider and made a big fuss. The following day she told me about the 'accident' with glee and said she may sue the large retailer .

She was waiting for a call from the store to apologise and it didn't happen. So she contacted head office and their customer services took notes and invited her to meet the store manager to discuss
She declined and demanded that they make her a payout. She told me she regretted not going to a & e over said incident Then she complained about the store staff not recording the accident properly and so a member of staf for has now had a disciplinary.

I find all this appalling and totally immoral. She has admitted that although she had some bruises there's no lasting damage. Apparently now the legal department have offered her a token payment presumably to go away I have pointed out to her that the staff member she reported may get sacked or miss out on promotion etc, may have a family to feed etc.

Am I over reacting or was I right to fall out with her over this?

It people like her that spoil it for genuine cases.
DS went for tea in the Hilton and despite him telling them that he had nut allergy and then asking several times if the cakes had nuts in ie there were macaroons on the plate and was told no nuts. DS ended throwing up after eating what looked like plain sponge and probably had almond in it. They never came back to us despite numerous emails and complaints on their facebook and trip advisor pages.