About four weeks ago, I bought new oak bedroom furniture from john Lewis; dressing table, stool, chest of drawers and bedside tables. I'd searched everywhere for something to match new fitted wardrobes but also to fit into a tight space.
Furniture arrived as ordered but a few days later I noticed what looked like two patches of wood filler on the oak front of the chest of drawers. One of these subsequently peeled off and left a chunk of wood missing from the front of the unit.
Then the handles worked loose and one of them fell off. It can be screwed back on but falls off again right away if you try to open the drawer.
I telephoned john Lewis and it seems they can't replace the chest because the line is discontinued and there are none left over. They offered to refund the chest and remove it, but it's absolutely no use refunding that and leaving me with the matching units.
They are sending a technician to look at the broken handles. I guess if they can be fixed then I would be happier to keep the chest because I searched for months to find something that matched.
However, I'm still left with an ugly mark on the unit where the wood peeled off. This chest is only a month old. Should I ask them to refund it? If it was in stock, they would be replacing it. If they remove it, they can't resell it.
What shall I say to them?