to think that wealthy farm shop should show goodwill?

[Eleanor02]

3 weeks ago went to farm shop on a huge and very well heeled estate outside town. Ordered a substantial number of bottles of raw milk to be collected this morning. (I had very reasons for doing so!)
Placed order with young assistant.

Go to collect today - no sign of order. Manager gave usual stuff about assistant usually being very good ... trade is always pretty quiet there and so he agreed that her being rushed wasn't the problem. The order was lost or not properly taken down. Assistant is a student and abroad, may not return.

He didn't seem too bothered by it all. Customer service at this place has been very sloppy before but once before it was properly dealt with.

Half a mind to email the manager to say that if we place another order a) can he confirm it by replying to the email and b) could he show some good will by giving us a few free bottles next time?

I wouldn't do this to some small, local farm shop. But this outfit is huge and successful. I understand a mistake has happened but it's the manager's couldn't care less attitude about one customer that's more annoying.

Did you get your milk today or not?

BTW, I absolutely think they should offer something as a gesture of goodwill - whether that's a discount on her order or a free gift. But I think this should be offered as good customer relations, not ASKED FOR by the OP

I'm also wondering what the owner suggested.

Are you cheese making?

But yeah, does seem somewhat grabby sorry. Asking them to confirm the next order is fair enough, if it's a large order, but going on to ask for a freebie is a little off.

Isn't raw milk banned in the UK?

From wiki...

Distribution of raw milk is illegal inScotland. While it is legal in England, Wales, and Northern Ireland, the only registered producers are in England.[24]About 200 producers sell raw, or "green top" milk direct to consumers, either at the farm, at afarmers' market, or through a delivery service. The bottle must display the warning "this product has not been heat-treated and may contain organisms harmful to health", and the dairy must conform to higher hygiene standards than dairies producing only pasteurised milk.

As it is only legal to supply unpasteurised milk direct to consumers, it is illegal to be sold on the High Street, via shops or supermarkets

No, of course not Major shops usually only sell pasteurised, and I suspect there are rules around selling raw milk, as I think there are for eggs if your chickens aren't vaccinated (which is why shop eggs almost always have the Lion stamp).

Or what Fairlea said

I see thanks, I know what pasteurised means just didn't make the connection!

Raw milk is unpasteurised,ie has not been heated to a high temp to kill of bacteria.It can transmit tb(rare) and other bacteria to humans. Milk is naturally full of bacteria,good and bad kinds but considering mastitis is a common problem in dairy herds....Pasteurisation just seems safer.
(tb testing is only done either once or 4 yearly so I wouldn't rely on that alone.Id be more interested in the area involved..tb breakdowns are still quite common in some areas)
homogenisation (making all the milk the same consistency) does change the taste of milk though :(

Considering the growing concerns about crohn's disease in humans and its link to johnes a disease commonly found in dairy cattle I would be very hesitant about feeding raw milk to children esp if their is a family history of this issue.

OP I would just support a different farm shop.Small independent shops tend to value customers more.

Raw milk is meant to help hay fever.

I have friends who own a diary farm

Is it open 365 days a year?

I do love a cool typo :-)