I have been negotiating this week on a particular kind of insurance policy. Spoke to someone yesterday, just as she was finishing work (I didn't realise they were only open until 5pm). She revised my quote and told me it would appear in the form of an email to me and that I could buy online. She promised me this. No email. No email this morning. Their original quote did take a bit of time to appear last time so I gave the company a ring to see if they would advise accepting the first quote and sorting the money out later. They advised not to do this. Which means that I am uninsured for a couple of days. AIBU not to insure? It would be just my luck for something to happen today or tomorrow!