Our lovely wooden bed was a present from all the guests at our wedding 12 years ago. It's broken. They sent a company out to assess it. They decided it's not worth fixing (upsetting, but fine).
This third party company called to say "go to this URL and tell us if you like the bed we think is a reasonable replacement". I do this. The bed is 700 quid. Our was 1400 (not including the mattress). I say no, I don't like it. He says "you've not even read the spec". His point was it's the same size and colour. My point was it's not the same quality. So I declined it.
After several calls from me and diddly squat contact from them they have offered us 800. Minus the 150 excess.
I don't want to accept it. I don't think it's fair. We have never claimed for contents before (apart from a lightening strike 10 years ago with a different insurer). So I don't know if they are just holding out in the hope we will accept, or whether we are within our rights to turn this down too and hope to get closer to the 1400. Anyone with experience of these things got any advice please?
Finally, once this is over I will be ditching them. Any recommendations for companies who are actually there when you need them?!
TIA