Having to wait 25 mins at the hairdressers

[krystellie]

I moved to a new hairdressers a few months ago and thought I'd found the perfect place - friendly, great cut and colour, good music, no posers, etc. I even wrote a 5 star review online using my real name to say how much I like them.

I had an appointment for a root re-touching last week. I arrived on time and was told to take a seat and that my hairdresser would be told that I had arrived.

Then I wait. And waited.

After 20 minutes, I asked the person on the desk (who was the owner) if the hairdresser knew that I was there. He went to check, came back and said she'd be another 5 minutes as the previous client had arrived late. No apology or anything.

My hairdresser finally arrived after 25 minutes and she was very apologetic and did a usual great job. However, I was rather put out that the owner seemed to blase about making me wait for a considerable length of time on a hot day. I realise it was down to the previous client being late, but had I been informed of that on arrival, I could have spent the time in the sun or looking in the shops, rather than sat in a hot salon.

I've been considering writing an email to the owner to say how I feel (reiterating that the hairdresser was lovely) but I don't know if I'm being unreasonable.

Advice please?

25 mins late for a really good stylist I was happy with - I'd have been annoyed but I think I'd still go back.

I was in the hairdressers for 3 fecking hours the last time I visited my local one. My styling should have taken her 20-30 mins to do but she was running late and was also juggling other customers at the same time. I wasn't impressed and told her so, left no tip and haven't returned since.

You had an appointment time. Clearly the others on MN have au pairs/real nannies/babysitters/SAHDaddies/Cocklodgers to deal with any domestic crisis/school runs/lady lunches that may have arisen by being an hour late.

if you are going to complain you want a resolution. So is it refund/free appointment/apology?

It really pees me off if I am kept waiting because a previous customer was late. I think they should then be made to wait. This happened to me. Client hadn't even turned up when I got there. I was asked to return. Reallly mucked up my day. I was seething. But just smiled and agreed to keep hairdresser sweet. She who wields the scissors holds all the power!!