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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

to think you should give feedback to the estate agent ?

16 replies

CheshireDing · 20/06/2014 00:46

I spend time getting the house ready for viewings, I take the dog and 2 children out whilst the agent does the viewings. Most have given feedback but some the agent rings and leaves messages and the viewer can't even be arsed to make a quick phone call back.
I need the feedback in case it's something i can actually change.
It's annoying and lazy and makes me think they just wanted to nosey.

OP posts:
OldLadyKnowsSomething · 20/06/2014 00:52

Or maybe it's something you can't change, and they don't want to sound insulting? Eg, maybe your house smells a bit of the dog (mine does, but it's not for sale) and the potential buyer hates/is allergic to dogs, fears fleas or whatever. You can't change this without getting rid of the dog, and I trust you wouldn't do that, so their feedback wouldn't be useful, but might hurt your feelings.

bellabelly · 20/06/2014 01:22

Well, why should they? They don't actually owe you anything, do they? Yabu - and need to hide yourself where you can eavesdrop on them talking to the estate agent...

Bogeyface · 20/06/2014 01:29

In theory yes but in reality it takes time. If you spent the weekend viewing 6 houses would you really be happy to spend 15 minutes on the phone to each of the EA? I wouldnt!

And I would immediately discount any house that smelt of dog. You may think it doesnt but to non dog lovers it does, I can smell it as soon as the door opens and it takes new carpets, new wallpaper and a deep clean throughout to get rid off.

Bogeyface · 20/06/2014 01:30

of not off!

CheshireDing · 20/06/2014 01:30

True but it's been repainted and recarpeted recently so hopefully not houndy smelling yet Grin.

I am not precious though so would like the feedback and there is nowhere for me to hide, if i hide in the wardrobe and they opened it to see the depth that might be a bit awkward.

OP posts:
Bogeyface · 20/06/2014 01:39

:o I now have an image of you being sprung in your wardrobe "Oh....HI!!!! Just having a last wipe down!!" :o

People often dont leave feedback on Ebay which takes about a minute tops, so the chances of someone bothering to leave feedback on a house they havent bought for whatever reason are fairly remote. YANBU to want them to, but YABU to expect them to.

OldLadyKnowsSomething · 20/06/2014 01:45

Well, if there's nowhere for you to hide, maybe there isn't enough storage space, which again isn't something you can change?

HowBadCanThisGet · 20/06/2014 01:56

It's a while since we moved, but we viewed about 8 houses before choosing. We didn't give feedback because we were considering our options. When we decided which one we wanted, we just made an offer. We didn't ring the others and say 'oh you were in the top 3, but a different one had a better location' or whatever.

There was only one where feedback could have changed the property to make me buy it (couldn't actually see the rooms for the hoarding).

Droflove · 20/06/2014 18:46

I've viewed 10 ' s of places over the last 6 mts and it really annoys me that although the agents always ring me next day for feedback, all they will let me say is yes or no. I always think that if I was a seller I would want to hear my proper feedback! It's often highly relevant and im sure they would like to know if their viewers all feel there us a boundary is due, or the price doesn't seem right for X reason, or that X is very off putting. But agents will never let me give my honest feedback!

WooWooOwl · 20/06/2014 18:50

A decent estate agent will be able to give you all the good advice you need without feedback if it's something you would be willing and able to change.

Sometimes there isn't any feedback to give except that it's just not the right house.

WastingMyYoungYears · 20/06/2014 18:50

I always felt a bit pressured when I was asked for feedback. I didn't mention the smells of dog problem when we encountered it, just the other problems. I did mention road noise in relation to another house, and the EA told me that I'd get used to it. You bloody buy it then Grin.

WastingMyYoungYears · 20/06/2014 18:54

Oh yes, we also said over-priced about one property, which is still on the market a year later Confused.

noneofyours · 20/06/2014 19:01

Agreeing with all the others but adding that also it may be your agents fault as well.

When my best friend was house hunting she were very specific yet the agent insisted on taking us to 'extra places' (she wasn't given the information in advance beyond it being a three bed) that were in her price range and apparently great. She or rather we, since I went with her, ended up viewing 5 very unsuitable houses, yet the agent had insisted that they were what she wanted.

In the end she stopped viewing with that agent and found through another. So if you are getting a lot of them then consider that your agent may not be giving them all the details or omitting things to get people viewing your place and it may be unsuitable for them. Hence you will never get feedback.

tobysmum77 · 20/06/2014 19:10

feedback is pointless. When I was selling my old house feedback included:

  • the house was bigger than she's looking for
  • she didn't like where the house is
  • they didn't like where the boiler is
Hmm Confused People just make excuses when in fact they mean 'it wasn't right for us'
Nomama · 20/06/2014 19:26

We gave as much feedback as possible and all agents were happy to receive it.

Our biggest message was that we loved the houses we saw but wouldn't buy them for the same reason they had been put up for sale... they were all lovely, small houses and really wouldn't cope with 2 people with loads of stuff. Despite our wish to downsize and the fact that we thought the houses were absolutely lovely, we just couldn't see ourselves squeezed that much.

Now the one we though was horrid... we gave a list... weird lighting that looked like it would cost a fortune to put right (2 new ceilings, re-wiring etc), knackered fence panels that made it hard to tell which bit of the back garden belonged to who.... a weird and deeply unpleasant smell in the boys bedrooms... and, having scraped a hole in my top on the strangely placed electric cupboard on the stairs, I was pissed off with stupid DIYers. It drew blood for crissake. And the Agent smacked her head on it on the way down!

We didn't make it into one house. The agent said the owner had a no shoes policy. She opened the door and I balked, I actually said out loud that I was sorry but hadn't brought my wellies.... it was absolutely minging. The agent asked if I would write that down on a comment card as the owner had not believed her when she broached the subject.

Maybe we are unusual, but I don't think a viewing is over until you have passed on a comment. Even the non committal 'it just isn't for us' is better than nothing, isn't it?

DeWee · 20/06/2014 19:51

I don't think most of the feedback we would have given would have been particularly helpful.
4th bedroom too small
No parking outside house or on street nearby
We knew the neighbours and they said they'd had problems with the drainage due to tree roots.
To expensive (had been on market for some time so we thought they might take a reduction, but we asked the agent who did a professional way of rolling their eyes and said they weren't even taking 1K below the asking price, and had had offers like that-although perhaps we had the last laugh on that-we got that house after it had been repossessed for a price considerably less than we would have put the offer in at that point)

That type of things. Not sure what they could do about that.
We had similar sort of comments on our house, generally things we couldn't, or didn't want to do anything about. "I like to board the loft myself, so we're not buying a house with it already done" Confused

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