Feeling a bit guilty about some feedback I gave, was IBU?

[CannyBagOfTudor]

I booked a course of 6 beauty treatments recently.

I have to go once a month for the treatments.

The girl who does the treatments is probably about 20 - she is friendly enough but has quite an abrupt manner.

I also find her quite unprofessional - for example she said that she was annoyed because, in her words "my boss has been bitching about me and I told him if he's going to bitch about me to anybody then he had better bitch to me" this was apropos of absolutely nothing - I had only said good morning!

She has also told me she is never having kids because she has "seen the state of one of her client's bodies who has had kids and never wants to look like that" (they do weight loss treatments too).

Can also be a tad abrupt and just has a bit of a sulky teenager thing going on...

Anyway, I haven't complained about her but today I got an email asking for customer feedback, wanting to know if I'd recommend the company to anyone else.

I said I wouldn't and it asked for a reason so I replied "the prices are good, so are the treatments but I find X employee unprofessional to the point of rudeness.

That was just my honest reaction to being asked in this survey. But now I'm feeling guilty that some poor girl who is probably on the minimum wage is going to be in trouble.

Was IBU?

No it's the real world, she has to learn to be more professional when seeing a client otherwise she needs to find a new job. YWNBU

I wouldn't want my beauty treatments done by someone like that so I don't think you were unreasonable at all! The comment about not having kids in particular was very rude and unprofessional. Beauty therapists should be prepared to see all sorts of bodies - not everyone that visits a salon looks like Kim Kardashian!

Its a little underhand, but as long as you were honest then I think you were within the boundaries of taste. Hopefully the feedback will allow her managers to speak to her and she can behave more appropriatly in other future job situations.

Sorry, just remembered another thing.

She struck up a conversation with me about how she wanted a particular small dog. So I replied "do they need a lot of walking" to which she said "er, yes, it's a dog, of course it needs walking" in a real "durr thicky" kind of way.

Zippey - yes it does feel a bit underhand. It was honestly only because I had been asked, and I thought I should answer truthfully.

I think I'd feel a little guilty like you do, but in fairness she's in a customer facing role in an industry that exists to make you feel good about yourself.

If she hasn't got, or is unable to learn, the people skills needed to go with that she's going to come a cropper sooner or later with someone who isn't going to wait to be asked.

Commenting on other clients bodies isn't professional in the least and suggests to me she either needs to evaluate her attitude or reconsider her place in the industry. 20 is plenty old enough to understand this, she's not a child.

If I was a manger, I'd want to know if I had an employee who was unprofessional enough to make clients feel uncomfortable. The therapist needs to be told to improve her standards of professionalism.

I once came out of a treatment room and heard a therapist and receptionist laughing about how the therapist had just waxed a really minging bikini line and it made her gag, and for the receptionist to wait for the woman to get dressed and come out so she could see who it was. I told the manager because it was just awful.

I think you need to try and stop feeling guilty, try to let it wash over.

You havent done anything wrong. In fact the critisism might have a positive influence for this girl for her future. She does seem rude, but its maybe a product of her being young.