Just had a horrible experience with DD2 (13) at the dentist. She was due to have 4 baby teeth removed on one side and then another 4 on the other side in a few weeks time. The dentist came into the room and didn't even know what we there for until he spoke to his assistant. He then suggested that he take all 8 teeth out which we agreed to.
DD2 had lots of injections and then he started removing teeth. I stopped him a couple of times when she obviously in severe pain and he gave her more injections. The whole thing was very traumatic, DD2 was distraught and the dentist refused to continue at one point and gave us 5 minutes alone. She nearly threw up (which has happened before) and then he carried on but he took out a tooth that the orthodontist wanted leaving in as the big tooth underneath is no good.
His rather arrogant attitude changed immediately and I could see the panic in his face. He asked if we wanted him to continue which of course we did otherwise DD2 would have had to go through it all again. He got his assistant to come back in and rechecked which teeth he still needed to remove. He mentioned to her that there would be no point trying to reimplant the tooth.
When it was over he kept asking if I wanted to talk about his mistake or make an appointment to talk about it or let the orthodontist deal with it. I just wanted to get D2 out of there so I said to let the orthodontist sort it out later. If he'd had a nice attitude throughout then I wouldn't be quite so upset but I think his arrogant manner and his lack of attention to detail caused his mistake. I'm really shaken up by watching what DD2 just went through so I'm not thinking clearly. I don't know whether to leave it or to make a complaint and I don't know who to complain to!