Have a great time! We have taken ds who has autism to legoland,Chessington and Alton Towers and the ride access pass has been a godsend, we couldn't go without it!
If you look at the Alton Towers website there is a lot of information for guests with disabilities. I always go free as ds carer.This is the ride access pass information.
RIDE ACCESS PASS
We offer the Ride Access Pass to guests who:
•
Are permanently non-ambulant (i.e. wheelchair users)
•
Do not understand the concept of queuing
•
Have difficulties with everyday social interaction
•
Have a limited capacity to follow instructions or to
understand others
‘
emotional feelings or expressions
•
May become agitated or distressed having to wait an
extended period of time
Please note that having a registered disability does not
automatically qualify guests to receive a Ride Access
Pass.
Each time a guest wants to apply for a Ride Access
Pass, photographic identification will be requested,
e.g. photo driving licence, Council issued disabled
registration card. Other documentation required can
include a letter from a consultant or GP detailing
the condition that may warrant the provision of a
Ride Access Pass, and/or Blue Badge. Please note
we no longer accept DWP/DLA letters as acceptable
documentation.
Ride Access Passes are no longer offered to guests with
other disabilities, i.e. hearing or visual impairment, as
this does not affect their ability to queue. However,
these guests should still ensure they go to Guest
Services on arrival to obtain a white wristband which
will ensure that staff can identify their needs and
offer them full support, particularly in the case of an
emergency.
The Ride Access Pass mechanic is such that once you
have completed your first ride (the pass includes The
Smiler, Nemesis, Air, Rita, TH13TEEN, Oblivion and
Sonic Spinball
), your card will be marked with a time
at
which you can go on your second ride; this process will
be repeated at each of the rides as you visit them. Once
your card is completed you can return to Guest Services
for a new card. Rides that are not specifically covered by
the pass may still be used and access will be via the exit.
HELPERS
For safety reasons, the number of disabled people
permitted on certain rides at any one time may be
limited. Therefore you may be asked to divide your
party into smaller groups, and possibly experience a
wait before you board.
I
n certain situations (such as extreme weather
conditions, mechanical problems or power
interruptions), it may be necessary for guests to be
evacuated from the rides, possibly from the highest
point.
For safety reasons, guests with disabilities are
required to have at least one helper over the age of
14 accompany them onto the rides. Helpers will not
be issued with a wristband but must be present at
Guest Services with the disabled guest when the red
wristband and Ride Access Pass is issued.
F
or guests who are unable to walk unaided, rides
that involve a complex evacuation procedure have an
additional requirement that up to a maximum of three
helpers over the age of 14 accompany them onto the
ride.
Helpers accompanying guests with disabilities onto the
rides are required to sit in the same carriage, boat, seat
or row as the disabled guest they are assisting.
Helpers must be able to assist disabled guests with
loading and offloading (including their transfer from
wheelchairs). Our rides hosts will give full instructions,
but for everyone
‘
s safety, we will leave all lifting to the
helpers.
Helpers must also be able to communicate any
safety restrictions and messages, and assist with any
emergency or evacuation procedures, which may
involve the lifting and transfer of the disabled guest
from the ride carriage into an evacuation chair at high