Aibu to think if you have an appointment you should be seen at that time

[ACOA]

So had a routine appointment at vet today, was booked for 11.15am. Dh is working today so off I went with DD (3) and dog for the appt.

Dog has anxiety around other animals due to incident when younger so was barking at dogs. Queue glares from owners of other dog whilst I was trying to quieten her down. Didn't quieten after my attempts so took her outside. Calmed my dog down and went back in to try again with no luck and same glares, went outside again.

So me, dog and dd we're standing outside, dd getting very impatient and me trying to settle them both down. Asked receptionist how long it'd be, said don't know as very busy this morn. By this point we had been waiting about 30 mins. After about 20 more, I got fed up and went in to rearrange the appointment. I Also had to be somewhere at 12pm

So aibu to think if you have an appointment they should bloody well stick to it and see you at the time they had arranged?!

I AM a receptionist at a vets and yes yabu...... Your comment about calling you to say they are running late is laughable...... We can be running bang on time and suddenly an emergency comes in and changes not only your appointment but the whole day...... Yes your time is previous but you know what.... These poorly animals are too.
Our vets work 12 hours plus shifts with no break as they are so passionate about their jobs.
It grates on me big time when people start huffing and puffing as they have better things to do..... Meanwhile the vet is saving a life!

YABVU it's frustrating but here is usually good reason any clinic runs late

I say this as someone with small animals who get stressed easily by dogs and cats

I don't mind waiting at a doctors or a vets as obviously there may be an emergency. I like to be told if they are running late by more than half an hour though so I can rearrange the appointment for another time, if possible/necessary.

When my kitten had the be PTS I must of cause a huge waiting times.

Thank god for the vets sensitivity and understanding during an awful time.

When there's been this sort of delay at my vets it's usually been because some poor pet has been run over.

It's annoying and inconvenient and it would be useful if they said there were delays when you got there.

However I don't think you would be very happy if they kicked you out half way through treating your pet telling you to book another appointment because your time was up and they had to see the next patient. Or if you ran in with your pet at death's door and they said 'you'll have to wait your turn. I've got clip this rabbits's claws and microchip that cat'.

Running late due to unforeseen circumstances is an inevitable part of life.

Failure to communicate delays to customers so that they can make an informed decision isn't! Like the OP's dog I have anxiety issues and being kept waiting for an appointment can be very stressful.

YABU - to a point. If a clinic is running late that should be communicated to the reception staff, who in turn should communicate that to patients as they arrive, and where possible to those already waiting. That way, people are not left sitting for ages not knowing how long it's going to be (roughly, as opposed to down to the minute) and whether or not they have time to wait.

We had a cardiac arrest yesterday at the Gp practice where I work. I am a nurse..it was my patient. We had one other GP and me. It 'luckily' happened in the waiting room where everyone could see what had happened. Not all 'emergencies' happen so evidently... most happen behind closed doors...
In your situation, someone might have been distraught at the prospect
of their pet needing to be put down or be dying. The vet might have spent all those extra minutes caring for the distraught owner....just as sometimes people come to Gps surgeries and break down. You can' expect these sort of services to EVER run to time....having said that, I am a great believer in communication and if I or the gp is running very late it helps no end to let people know how long they may be expected to wait. But it is not simple!