Apologies for name change but in case those involved read it I don't want it linked to other posts.
A woman knocked on my door on Monday morning telling me that she had hit my fence post and knocked it over. She had knocked over the post breaking it off at ground level, smashed the close board fence, knocked over and killed a tree, a complete mess. The fence post had hit DH's car (sitting on the drive) and cracked the rear bumper. She gave me her name, number and I took the registration number and she said she would call me with details.
She turned up again an hour later with her husband and they admitted that the damage had been done to the car by the fence post and he said they were insured and would sort it.
Since then there have been a series of text exchanges where the husband has tried to say the fence could be patched together and that the damage to the car was the sort you can get in any supermarket car park so we should just paint over it, that he would send someone to look at the damage yesterday then today, no sign. We insisted it needed to go through insurance. DH and I got very fed up and have now said we want insurance details today. He has responded saying he has a better idea and is now not responding.
We rang our insurance company on Monday when it happened, but they opened and closed the case saying it wasn't anything to do with them as the other driver was entirely at fault so no help from them. This can't be right can it?
Obviously it isn't a police matter, but if he refuses to talk to his insurance company are we just stuck with paying to repair our fence and car? Is there anything we can do next.