to not give a toss if call quality is bad with a call center

[banterwiththehunks]

I use an app on my phone to call rather than use the expensive mins.

Some companies call centre workers constantly complain about the quality, they can hear me but with some repeat.

Am I right to not care if the quality isn't great, saves me 100s over the year.

Companies like John lewis never complain, British gas always do.

Ah thanks I'll try that, are they usually allowed to call back then?

Yes, they are. Although some might not bother

Customers have to put up with poor sound quality too, if they want to improve the situation all numbers should be toll free like they are in America and you won't have to use a special app to call

A lot of times there are freephone numbers, e.g. British Gas are def 0800 but they're not free from a mobile.

It's fine not to care but if they really can't make out what you're saying it's a bit of a waste of time isn't it?

I thought you meant the other way round: the call centre's quality was poor.

I spent 30 mins and 3 phone calls the other day trying to buy something from people who absolutely could not hear or understand me, nor me them (they weren't native English speakers, either).

At one point we were doing the comedy:
Me: "Can you speak more slowly, the line's bad."
Salesman: "Sorry, I didn't catch that, the line's bad."

I've used them for years, but no more.