DP and I are getting married next year in a quiet civil ceremony. We have ages but due to various things need a very specific date/time so I thought I'd book as far ahead as possible. I'm not stressed or bridezilla, just want it sorted.
I have tried to call the registry office five times in the last three months. I either get an engaged tone, once they said they would call back (they didn't), once I left a voicemail and they called back two days later. I work a long way away in London, I am covering two jobs so work long hours (they are open 1000 until 1600) and I can't make personal calls at work. DP and I have divided up the tasks and this one is mine (he's booked the venue and is sorting the catering for a party later on).
I have a rare day of A/L, called again, got through to someone who said they would call me back tomorrow. I explained that wouldn't work as I was at work and couldn't answer my phone, to which she said in a sharp voice "Well, do you want to get married?"
I was so 
I was silent for about twenty seconds before I said, "Of course" and she carried on explaining how they would call me back tomorrow. I kept saying I couldn't take a call tomorrow and eventually she very slowly spelled out an email address for me, where someone might deal with my query and "solve your problem", as if I was being unbelievably difficult and awkward - the email address isn't on the website or I would have done that first, because I know it's easier for us. I also tried to explain after she was so rude that I had actually tried calling every time I had time in the last three months and hadn't been able to get through (so using their preferred method of communication has so far got me nowhere 
) but she cut me off.
Is this usual when calling a registry office? Never dealt with one before... it just felt like she was rude for no reason.