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Protection tourist-consumer
When traveling to Greece is useful to know the following:
As a consumer, you are protected by the Greek consumer protection law, for all transactions you make while traveling the country.
All businesses tourist or not, are required to issue written receipts for the full amount received. The evidence discloses the consumer to any claim - dispute with business. Foreign visitors should be to make insurance before traveling.
During your stay in accommodation that has the specific function of the EOT signal the following apply:
The hotelier is obliged to rent the vacant rooms to customers and provide all advertised amenities.
The hotelier is obliged to respond in writing within three days to accept or not any inquiry for a room that has been submitted by any means (telephone, in writing or email), stating the details of the lease (room type, length of stay, price). The written response protects the customer and the hotelier.
The deposit for the reservation can not exceed 25% of the total accommodation cost can not be less than one day's rent.
In case of cancellation by the customer is made 21 days before the agreed arrival the hotelier is obliged to refund the deposit and if cancellation is made within 21 days, the customer must pay the hotelier half the total amount of the canceled booking.
If the innkeeper fails to provide rooms that subscribes to allocate to clients, is required to ensure staying in alternative accommodation of at least the same class in the same city, which offers the same amenities and services as those advertised by own property.
The hotelier is liable only for precious or valuable items and money delivered by the customer, giving proof.
Keeping in the hotel pets of any kind is prohibited unless the hotel provides for this area. In any case a prior arrangement between the hotelier and tourist consumer on this issue.
When dealing with travel agencies that have operating signal EOT following apply:
The tourist office is liable to the consumer for all the services they sold him for even those produced by third parties. (Hotels, malls catering, car hire etc), except that the liability of the consumer, third party or force majeure.
In any case, the customers of a tourist office and car rental agency must have written information about the terms of the provision of products and services before making a purchase.
Especially for the Tours , (Presidential Decree 339/96) which according to law is pre-arranged combination of at least two of the following, namely transport, accommodation or other services (participation in professional, cultural or artistic event or meeting, etc.) is mandatory relevant contract, stating:
terms of the services included in this contract, (price, category of accommodation)
means of transportation, meals included, itinerary, information on passports and necessary visas, cancellation policy, guided tours, entry to archaeological sites and museums, other recreational services, etc.).
An insurance policy which expressly states that in case of insolvency or bankruptcy of the tourist office by the consumer in addition to other claims entitled to reimbursement of paid and immediate payment of repatriation expenses.
In each case the tourist consumer
For your convenience, must always informed about the use of public transport at their destination, especially with respect to the path cost, power and cancel the ticket, arrival times before starting.
When using taxis should be aware that the drivers when asked to issue official receipts for the full amount to which the vehicle's registration number and the name of the owner.
In the event of failure or contravention of the above you can file a complaint ( Complaint Form ) and complaints to the Greek National Tourism Organization with email [email protected]
Also for Tourist information email: [email protected] or by phone: 210 3310392, 210 3310716.
Other useful telephone numbers to call in case of emergency:
First aid : 166
Duty hospitals , clinics, doctors and pharmacies : 1434
Immediate action: 100
Police Station : 1033
SOS Doctors : 1016
Tourist Police : 1571
List of Departments & Tourism Police Station in Greece
O Hellenic Organization of Tourism hopes to discover the beauties of Greece and live in our country a true experience!
ENJOY YOUR STAY!