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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

To Want to Complain About This GP?...

17 replies

RockinHippy · 10/04/2014 14:13

We've had bother with her before, patronising, abrupt, dismissive & doesn't listen, DD refuses point blank to see her at all & even DH who rarely complains about anything like this, came out from a recent appointment calling her a "patronising stuck up b"

Amongst other things, I have chronic sinusitis, 3 lots of surgery, YEARS & YEARS under ENT at the hospital, thanks to the specialist I was under, its well documented in my medical notes, including a letter to say that if I say I have an infection, its because I'm not an idiot & I DO have one (big problem with an old GP refusing antiBs & very bad infection proven at ENT clinic) I hate taking AntiBs, for all the obvious reasons anyway, so wont ask unless I am 100% certain, which as anyone living with this knows, is usually pretty bloody obvious

Also that as I also have a pocket of infection in my jaw bone, probably from a botched wisdom tooth extraction, that they were going to operate on & then decided it was too risky, so its small, but still there & flares up from time to time causing these Sinus infection - its a particular bug that doesn't respond to basic antibiotics, so again in my notes that I need certain type of AntiBs.

SOOoooo - Thanks to a ton of stress & the recent yellow dust, I was sneezing like crazy for a few days & it soon became a very obvious sinus infection - agony & little sleep & I couldn't get an appointment with my GP on Friday, ended with an emergency duty doctor appointment - with this awful & very snooty GP (& I can do snooty myselfGrin, but she's in another leagueHmm)

She refused point blank to listen, didn't even check me over in anyway at all, told me it was viral & to come back in 10 days, I tried to argue that I had a lot of experience with this, ENT letter etc & could she please check my note & explained about the pocket of infection needs specific AntiBs etc etc - she was having none of it, told me that even if she did see an infection she would decide what I would get & it would be amoxcicillin, not the drugs I asked forAngry

After a hellish painful sleepless weekend, I go back on Monday & manage to see our own GP - she checks my sinuses & is shocked by how bad it is & gives me the correct AntiBs straight away, along with a host of other washes & sprays to help clear the infection - I mentioned the other GP & she said, as I already knew, that he other GP was giving standard advice, but as I have a chronic problem, she cant understand why she didn't see that, ending with maybe the computer was down or something.

The first GPs attitude is still bugging me now & considering raising a complaint

AIBU ??

OP posts:
NoodleOodle · 10/04/2014 14:21

YANBU

CrepeFoofette · 10/04/2014 14:24

YANBU!

HelenHen · 10/04/2014 14:24

Yanbu at all... Absolutely complain, that's disgraceful!

caruthers · 10/04/2014 14:27

There is one GP at the practice I attend and she is probably the worst medical professional I have ever encountered.

I told her that I wouldn't be wanting to see her again when she was half way through patronising me in a consultation, she just wasn't listening and poo pooing specialist reports regarding my health.

Now she wants to know what she has done wrong and not wanting to see her could mean that it might take longer to see another doctor at the surgery because I have limited my options.

I'll accept that and choose not to see her because her behaviour was appalling.

HoldOnHoldOnSoldier · 10/04/2014 14:28

complain, complain , complain!

Imagine if it was a baby or a child she just shrugged off or someone with little confidence who was terrified of doctors?

She needs a good slap on the wrist!

I hope you are feeling better soon Op. Thanks

picnicbasketcase · 10/04/2014 14:28

YANBU, she sounds like a petty officious nightmare.

hiddenhome · 10/04/2014 15:12

Complain. She needs some re-education.

MrsTonsofbloodykids · 10/04/2014 15:16

YANBU!!

drivenfromdistraction · 10/04/2014 15:16

yes, complain, she needs to change her behaviour in future.

LeapingOverTheWall · 10/04/2014 15:24

We had a great GP who agreed to let us manage DDs condition as per her consultant's advice. He left, and the new one knows a little bit about the condition, but not enough, and is incredibly patronising. She was proposing to change DDs (consultant prescribed, hospital pharmacy only) medication, and seems shocked that I wasn't going to ring up the consultant to let her know every time DD had a flare up, and that we just totalled up the number of times between appointments.

Annoyingly, we saw her yesterday, DD decided (in typical teenage fashion [sigh]) that "Dr R is stupid, I know I need to do x, she doesn't need to tell me that doing x is the most important thing i can do, more important than school or exams, I'm not going to listen to her"; then went on to not do enough x, and is now in bed ill. Thankfully today's GCSE revision is mostly done, and she will be better tomorrow, but FFS, don't patronise a teenager who is more ill than you are able to deal with, knows her body and medical conditions better than you do and who would just like to get through the next couple of months till after GCSEs without being wittered at about how she's young and doesn't want to be spending time in hospitals - we have a straight run of GP, Physio, orthodontist and fracture clinic this week, sop no chance of avoiding that at all.

Sorry about the rant, stupid doctors annoy me Angry

Laymizzrarb · 10/04/2014 15:28

The General Medical Council cannot do anything, as it is not 'serious professional Misconduct' upsetting as it was to you.
You can raise a complaint via your local hA but this may take a while.
Do you have another doctor in the area you could apply to join?

Leaningtoweroflisa · 10/04/2014 15:50

Complaining via the practice manager at the surgery will get you much further than via gmc... Even if not much comes out of it, she will get a boot in the bum about her communication skills and have to record this complaint in her annual appraisal - quite a headache Wink

redexpat · 10/04/2014 15:54

Try PALS.

wobblyweebles · 10/04/2014 16:45

I would write to her individually and let her know how wrong she got it.

Twighlightsparkle · 10/04/2014 16:48

Complain, a lesson needs to be learnt .

Melonade · 10/04/2014 17:05

YANBU penicillins only work on bacteria with cell walls. For A typical infections a macrolide or tetracycline would be more effective. Increasing anti biotic resistance is a valid concern but equally there's no point in prescribing antibiotics that don't work. Have swabs been taken to test for infection?

Original poster
RockinHippy · 10/04/2014 19:19

Thanks everyone - thats pretty much unanimous then :)

& yes Melonade, I have been swabbed in the past & ENT say the infection flares up from the small pocket of it in my jaw bone, so its the same bug & that was passed on to the GP so its in my records - which the staff said would show up on the computer very clearly, the GP wouldn't need to look very hard for it.

& yes, I should have been more clear, I meant complain to the practice manager - part of me felt that perhaps I was been a tiny bit unfair as I was an extra patient bunged on her list last minute & no doubt held her up even further as they always run very late - but seeing your replies, especially mentioning babies & kids - I've been that mum when my DD had pneumonia & another very patronising, sexist arse of a male doctor wouldn't listen & we nearly lost DD as a result - I did complain to the practice manager that time & with good results, but obviously it was far more serious - but whose to say this GP isn't doing that with other DMs, DCs & babies

thank you all

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