I have two dc with autism, a ds and a dd. Ds is 11 so too old to come in the female changing room but cannot use the men's alone, he needs help. Today at new swimming club we used the disabled changing rooms as directed by staff. So we locked ourselves in (as directed) showered and changed etc. Towards the end of the time we were in there someone started hammering really aggressively on the door, my dc were quite frightened by it in fact as it was so loud. I finished dressing and opened the door, an extremely aggressive woman burst though the door, I explained that my dc had autism and we had been told to use this changing room, she screamed "I don't give a fuck you stupid bitch my sons things are in here!" I replied "oh is he disabled?" "No but I want his fucking stuff, he's cold!" I asked her to stop screaming as she was frightening my children and she actually squared up to me and told me "don't fuck with me or I will fucking go!". I asked her if she was seriously threatening to fight me in front of all the children present? And then a poolside attendant came in and intervened. I left the room with my children.
It turns out that she had stored her child's things in that room although he had no disability and was furious at having to wait for so long to get it while I was sorting my dc out.
I left the room and requested of the desk staff that the police be called, a manager arrived and I had to fill in an incident form etc and by the time all that was done it seemed a bit pointless to call the police.
So what now? It seems to me that their disabled provision is extremely poor in that the disabled changing room is actually a thoroughfare to the pool, although you can lock the door at either end when in use. Throughout the time we were in there people were attempting access and knocking on the door. There seems to be nothing to prevent anyone from changing and storing their things in there even when they are not disabled.
It's left a really bad taste in my mouth tbh and I don't want to go back. Kids do though and it's actually a great place for THEM to socialise, no pressure, great pool etc.
What would you have done? Would you go back? What would you expect or request to happen now?
It's a Virgin Active btw, expensive and you'd expect first class facilities wouldn't you?