to give this garage a hard time or should i let it go

[tiredtoday]

ok will try keep it simple...

my DH and I are looking to buy a new car. We found one on the internet that looked perfect, only problem being it was 90 odd miles away. DH phoned the garage on Saturay morning to see if was still available. they said it was, but the bosses wife was driving it around at the moment, would be back later, and he would phone when it was back.

Hadnt heard anything for about an hour, and if we were going to go and view it that day, we wanted to not leave it too late, so i called them and enquired about it. The sà id it was still available and i could go view it. I explained we were coming from some distance away, and they agreed that if the car sold before we got there, he would call me so i could turn around and go home. So off we headed.nearly 2 hours later we got there - around midday. The car is nowhere to be seen. i speak to someone there who tells me that the guy I spoke to has just - like 5-10 mins previously taken the car to a town about 45 mins away for someone to view it. As you can imagine i was not happy. They said the boss was not happy as this was not regular practice, and they not sure why he had done this knowing i was coming - and the could not get hold of him on his mobile as he was not answering. They said I could either hang around for it to come back, or they said the boss has said that seeing as it was their mistake, they would bring the car to me to view today - boss would phone me later that night.

. anyway..i left saying i was going to speak to DH about it, who was waiting in car.

we decided to go for a coffee while we figured out what to do...so... while having coffee DH phoned them again asking if the car was bà ck yet (as they didnt know we were the same buyers and was starting to sound fishy) same guy who i had spoken to in garage and probably on phone tells DH that the bosses wife had the car and they have gone away for the weekend, so they cant get to the car until monday, but they will call when it available.

we left it a bit, then left to come home. on route i phoned them again asking if the car was back yet or if they had heard anything, as i was still in the area. they said no still cant get hold of the guy, and not back yet. i said ok id wait around a bit longer, and then head home and wait for a call from the boss as promised, they said ok.

soo, not only did they waste my time and petrol going there, with no actual car there, but they were quite happy for me to wait around when they knew the car was not going to appear! oviously ive not heard anything since and probably wont, but even if they did somehow produce the car at my doorstep, i dont want to buy from them, but what should i do next? they may phone DH tomorrow and say the car is there, but they dont seem that efficient tbh

thanks for reading and sorry for mistakes

I would let it go. If they contact you inform them you are taking your business to a company who are organised and know how to care for customers.
They lied to you more than once about the cars where abouts, what else would they lie about?
When you are spending a large sum of money you need to be able to trust what you are told. Go somewhere that values customers.

You're not going to do any good by complaining about it. Just let it go, but make a note never to buy from them.

Yes, definitely leave it. They're disorganised at best and dishonest at worst. Imagine if you had a problem with the car after purchase. Do you really see this garage bending over backwards to help sort it?

walk away and look again.

i picked up a new car today. previously i had phone a local dealer 3 times stating i was interested in a car and could they call me back to discuss the best model for my needs....no phone call to date. so no car sale.

then i had gone into the local ford dealership - they saw a blonde and thought "hurrah!" - tried to sell me a car but couldnt tell me the APR....went home, googled, found they were charging an extortionate rate of interest.....and walked away.

i walked into another garage, a vauxhall dealer, looked at a car, had a test drive, ( a really good one!) talked figures, it was a woman sales person who was as straight as a dye with me....up front, told me APR, gave me figures, wouldnt haggle over price, but did give me extras for free.....deal done. There was another buyer interested - (and it wasnt a yarn! been there done that!) this car was a particular spec that is hard to come by....i only found 1 other within a 100 mile radius.

yes i could have got the car a bit cheaper, but this was local, convenient, the car i saw of same spec was a bit cheaper but the finance looked expensive.....swings and roundabouts. I wanted that car, and so did someone else. If i had been willing to compromise i could have walked and probably got a slightly cheaper car.....

i would walk away - you will find another car. look on the auto trader search facility.
if a garage mess about like that id steer well clear.

If you were playing them at their own game you'd agree to the home visit, go out for the day and forget to ring them. But then I love a bit of revenge.

Just walk away, and when / if they ring you explain why.

Don't do business with them. They don't sound like they know what they are doing. Good luck with the car search.

Walk away.

Imagine if the car needs fixing a week after you have bought it.

Complain to who and expect what?
Just walk away and try somewhere else. You don't want to be dealing with dodgy people like this.

Well I've not actually spoken to the boss yet.. He may not know about all the lies so I could complain to him at least? Really just wanted to let them know I'm not as stupid as they seem to think I am.

We definitely have no intention of ever buying the car now as don't trust them at all

Walk away! But get them to bring the car to you and go out for the day first.