to think this is completely illegal and want to know how to report it

[tinyturtletim]

Today I went into a very well known stationery store to buy some a5 note books, I found some which said they are £1.99 each buy one get one free excellent I thought..

However when I got to the till the lady put them through and said that is £4.50 please

I explained what the shelf said and she said that the price has gone up due to them being buy one get one free, she pointed to a shelf at the front of the store which had a sign with the 'new' price and deal.

So I said I would buy two at their original price and she said no as the deal was at displayed I just brought one at 1.99 after speaking with a manager

aibu to think this is totally ridiculous and I am sure I have seen tescos be fined for this business? ?

Not illegal. The act of purchasing is called 'invitation to treat'. You are invited to buy the items but the store, even if incorrectly priced, does not have to sell them to you.

Price on display is an invitation to treat. You make the offer in going to till with said item, offering to buy at that price, shop accepts or declines. Bonkers I know, but there we go.
Happened to me in WHSmith two days ago. Took two notebooks and a book up to the till. £1 each. Identical 3for2 stickers, and eight inches apart on the shelves. Dippy girl behind counter tried to charge me £3. I pointed out the offer etc. And she said 'the book is on a 636 code', as if she expected me to go 'oh well, that's okay then. I understand perfectly now. Please rob me have the extra£1'.
I asked for the manager. She and dippy girl discussed the matter at length. 'She this, she that' (meaning me clearly invisible in a wheelchair).
In the end I gave up and drove out cutting nose off to spite face as book was nice and should have just bought that
Standards have changed since I worked in WhSmith, I can tell you MNetters!
Oh, and the Tesco case involved overpriced strawberries. Judge's surname was Chambers. That's all I can remember for googling purposes. Apart from that the lady never found out she won her case, as she died before its conclusion.
And the shop wasn't wheelchair friendly either. Crashed three times (and was glared at by dippy girl). Twice because boxes and general shite stacked in the floor 'on display' and once because not enough room to get to till as fixture badly placed. Not that that has any relevance to anything!

You lost my sympathy when you called her a dippy girl.

Not after sympathy. What's wrong with 'dippy girl'?

Got to make yourself feel superior somehow, eh?

Oh dear. Really? Per my post, I used to work in WHSmith, so not sure how you are making your point. I have used the term 'dippy' to describe myself on occasions. This girl fitted the description beautifully, and I added the adjective to give colour to the post. She was also blonde, she wore glasses, she was about a size 10, she was about 5'8'' And roughly 22yrs old. However, she slouched on one hip, bit her nails, looked bored rigid, was decidedly dismissive and appeared to know very little about customer service. Perhaps I should have put all that in too. Apologies Flowery. Not really sure how i can have offended you, but have some .

A 22 year old isn't a girl. She's a woman.

And I don't recall saying I was offended. Just that you were using certain words to make yourself feel superior.

Eh? Catsize,, your post was funny. Not sure what flowers problem is.

I do sometimes think oeoole look pretty hard for something to be offended by.

Thanks folks. Not sure I understand either. Don't want to hijack and derail, so bowing out gracefully and going off to check if Girls Aloud, the Spice Girls and others have been renamed

Again, not offended. Do try and read posts before you comment on them :)

And you can make crossed out little PA comments about bands but it doesn't make my point any less valid. She wasn't a girl. It suits your story of the lowly shop assistant who is so "dippy" she can't do her job properly to call her one.

Of course it suited her story, she was cross with her and meant to insult her.

Which is why she called her dippy.

Not everybody actually cares a shit about being called a girl, I didn't at the age of 22.

If the shop refuses to sell at the marked price then in law they have to remove all of those items from the shelves for 24 hours, or sell to you for the lower price. don't ask me what law it is, as I can't recall, but I'm sure the store manager will know it(!)

The shop is not required to remove products from sale just the offending price label. The shop has no legal requirement to sell at that price and would only be breaking the law if they were being deliberately misleading whereas this was an obvious error.

As others have said goods on display are for invitation to treat. You make an offer to buy, the shop isn't making an offer to sell. It's the same under English law and Scots law.

collaborate I think you're confusing that eith the rules about goods being marked at reduced rates where rules apply. Otherwise a shop isn't obliged to sell you anything if owner doesn't want to.