Originally I had two mobile lines with Vodafone; one was mine and a secondary one for my mother. Last year they royally pissed me off so I cut off my line with them. My mother kept hers yet I remained the account holder iyswim.
Yesterday my mother received a text from voda to say her account payment is overdue. I call them and tell my mum to give the advisor her permission to speak to me. Advisor relays to me that this is.not necessary because I am the account holder.
To the crux. Vodafone sent out a text to my mothers phone number stating that from September there was going to be an additional charge to all customers who don't pay by DD, which I haven't.
If I am the account holder was it enough for them to have texted my mother alone? They may have informed her, but she is not the holder of the account, merely the beneficiary.
If you have got to the bottoms if this thank you.