to expect an acknowledgement from soft play staff

[bella411]

We go to soft play with my lg quite often it's free for under 1s, the weather been rubbish. But always have drink n snack there.

However whenever we go there if the girls are busy makin drinks, taking orders, writing memos from telephone bookings etc (in a small reception bit) you are just left hanging in the entrance area waiting for them to finish. Obviously I don't want them to stop what they are doing, but a simple and polite "I'll be with you in a minute" is surely not too much to ask for.

Is it bu to expect an acknowledgement? And would writing to the management be a ott?

I understand this is a non issue but opinions welcome.

YANBU it's shit. Ours is the same. I can only think it is because they generally employ very young people on minimum wage and don't train them very well.

Lots of teens aren't naturally given to cheery greetings...which is normal...but they need telling!

YABU and completely overthinking.

Have they got a comments box?

or when they're not busy mention it to them. Along the lines of " I can see your usually busy sometimes would it be ok to sign myself in as dc gets restless etc"

they usually have weekly meetings and maybe a manager can raise it.

Ours is often the same but I find my shouty impatient 14mo dc often gets their attention

Santa how on earth is wanting to be greeted "overthinking" if wanting to be acknowledged in a place you're spending money is overthinking, then I'd hate to walk into a shop YOU ran!

It's over thinking when you want staff to break off from serving someone else. If it was an obvious queue you wouldn't expect to be acknowledged so what is the difference?

I genuinely don't see the need for them to interrupt what they're doing. You know they'll get to you as soon as possible!

Yes it over thinking but basic manners, theres not a queue of people being served it may be just one person getting food n your waiting to get in. They even have to come near you to make the drinks. As I've said I don't want to stop what they are doing, a simple smile or give me 1 minute is all I'm asking for.

Yes the girls who work there are all young

As we are regulars at ours at the times we go (and I have a very distinctive look) they often now let us through and I pop back as soon as they're free to book in and pay. It stops the meltdown tantrums which we're all grateful for.

They might be thinking that, if they do acknowledge you, you won't let them get away with 'be there in a sec' and they'll end up having to stop what they are doing and let you in, so best to pretend they have not seen you. Not saying that's good customer service but that's possibly what is going through their mind.