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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

to not understand why arriving at A+E in an ambulance gives you priority regardless to your injury?

156 replies

elfsmamma · 27/12/2013 19:51

We had the pleasure of spending this afternoon in A+E, dp had dislocated his shoulder.

Dp was in lots of pain, he couldn't walk, his arm was hanging down and he was crying, shaking and almost loosing consciousness.

We had to wait for ages, first for an x-ray and then for a Dr to give pain relief and eventually attempt to put the shoulder back in.

People kept saying to me "oh you should have called an ambulance, you would have been seen right away" "poor guy go and tell them he needs to be seen now"

When we eventually went in the lady in the next cubicle had bruised her foot, she had come in by ambulance so been taken directly in. She was happy as could be, chatting to us asking dp ( who couldn't speak easily) what was wrong with him.

Aibu to think that all patients should be judged on pain and severity of injury rather than method of arrival to casualty.

OP posts:
SpikeyChristmasTree · 28/12/2013 23:18

I had ketamine when I dislocated my knee. Had to wait a while to have it popped back in but I couldn't have cared less after the ketamine. It was lovely.

YoungGirlGrowingOld · 29/12/2013 09:19

It's all about the media...about time they were held accountable for scaring everyone silly and misreporting things and scaremongering

Anyoneforacheckup - really? The media should be held accountable for criticising the NHS?? Terrifying attitude from someone I assume is a health professional.

I have been through NHS cancer treatment in the "good old days" under Labour when they were hosing money at the NHS. Care and treatment was diabolical, and so were a minority of the staff. Nothing reported in the media about NHS failures surprises me in the slightest. The only surprising thing is that the Labour gov managed to keep the lid on the criticism for so long, despite routine failures in care. I am so scared of ending up on the NHS that I would rather sell a kidney and keep my BUPA coverage and I assure you it has nothing to do with the media.

One person having a positive experience does not mean it is rosey for everyone.

Anyoneforacheckup · 29/12/2013 16:55

Yes, because the nhs has been run down intentionally by this govt with drastically reduced funding and administrative over spending while clinical concerns have been conveniently ignored.
They want to rubbish the nhs so it can be dismantled with no fuss involved, like the Post Office.
The administrators are now in charge and no one cares what the doctors think anymore so they are creating a mess but blaming the doctors and nurses.
The press and media are the gifts propaganda tool or are too ignorant of the true frontline facts to know what's really going on.

There needs to be increased funding in the nhs and cooperation with the clinicians who are the ones who really care about the patients rather than the fatcat management who just sit waffling in a room all day drinking coffee.
It disgusts me.

Ubik1 · 29/12/2013 17:37

I often think about how amazing it is to have medical care that us free at point of need, 24/7.

It's a scandal the way shiny Dave and his pals are running it due and hiving it off - but it's no surprise because the NHS us a massive market, where in the future people will be willing to pay a fortune to ensure their children get chemotherapy or their husband gets cardiac surgery.

zzzzz · 29/12/2013 19:14

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Message withdrawn at poster's request.

needaholidaynow · 29/12/2013 19:39

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Lweji · 29/12/2013 20:01

It depends on the injuries from the car accident. :)

needaholidaynow · 29/12/2013 20:06

This reply has been deleted

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Sparklymommy · 29/12/2013 20:12

elfsmamma I think I know you! Haha! Completely off topic but never recognised anyone on here before!

With regards to the nhs and ambulances etc, my dh has been to hospital a few times this year with AF (racing heart). To look at him you'd think (as he himself did) that he was fine. In reality his heart was beating at 240 bpm. He was laughing and joking with the nurses who were desperately trying to reduce his heart rate. He was taken to hospital in an ambulance and then left in a cubicle for an hour because he 'seemed' fine!

HotDogHotDogHotDiggityDog · 29/12/2013 20:37

It's hard to explain to anyone from the 'outside' about what the realities are working for the NHS. Of course most HCP will defend it because we see what happens every day and we know the system.
That's not to say we agree with the way it works though.

What might not be a priority to us is a priority to the patient waiting to be triaged or for a bed. Unless you know the history of every single person waiting to be seen in that department, you couldn't possibly judge the staff for seeing to someone who 'looks well' but is in less pain than you.

Increasing demand and minimum staffing/beds will cause many people to suffer.

Every department runs on minimum staffing levels. There is no such thing as excess staff these days. When one person goes off sick, those shifts are rarely covered now.

So if there happens to be a big car accident for example, those same staff who are working a normal shift will have to cope as best they can.

Of course concerns are raised with the people holding the purse strings. It remains the same.

Then as soon as a formal complaint is made, guess who gets the blame?
We are blamed by the patient as well as the management.

I think that's why so many HCP's get defensive.

I'm looking into a career change anyway, I fucking hate the politics in the NHS.

Lweji · 29/12/2013 20:45

you couldn't possibly judge the staff for seeing to someone who 'looks well'

One time DS walked into the triage nurse's room pushing his buggy, while in the middle of a bronchiolitis crisis. He ended up spending the night.

HotDogHotDogHotDiggityDog · 29/12/2013 20:46

Forgot to add, it takes a serious incident to happen before the management to notice.

We raise concerns all the time about unsafe staffing levels, not enough beds/people on trollies. We are told to fill in incident forms. I've filled out so many I know the print of that form like the back of my hand.

When that incident happens, the one we've warned about, guess what happens?

We are given extra tasks/paperwork to do. It's not a myth when you here nurses moaning about paperwork. HCA'S too. It's endless.

Still don't get the extra staff though.

HotDogHotDogHotDiggityDog · 29/12/2013 20:53

Exactly Lweji

I know work in geriatric medicine. I feel like screaming sometimes when we are accused of neglecting a patient who screams out constantly but is safe and not in immediate danger (most of the time it is part of the illness to shout out) over someone who is seriously medically unwell we are seeing to.

If we could we would have one to one nursing so we could sit with that patient with dementia. It's a fucking horrible illness but it's a medical ward. The medical needs trump the mental health needs.

No it shouldn't be that way, but it's the reality with so few staff.

HotDogHotDogHotDiggityDog · 29/12/2013 20:53

Typo's everywhere tonight! Blush

snowed · 29/12/2013 20:56

If you don't like it go private.

I think you've missed out "if you can afford it" PeriodFeatures!

Sirzy · 29/12/2013 20:56

DS rarely looks ill when he is ill, a bit paler than normal but thats about it. I have a photo of him stood in a cot about 18 months old on oxygen, he had been walking laps of the cot getting knotted in the oygen pipes. Take the oxygen off and his sats plummeted to mid 80s.

With children especially how they look doesn't actually indicate how they are.

beitou · 29/12/2013 21:29

One of the reason why we often blue light children in and why they get priority on arrival is because they can go off very quickly with very little warning. A child's body will compensate for an injury or illness and they will appear well looking, however they do not have the energy reserves of an adult and they can go from well to very seriously ill in a matter of minutes, it takes a lot of training and experience to pick up on this and we always listen to what mum says, if she says her child is not right we take notice and get them in and seen asap.

Anyoneforacheckup · 29/12/2013 21:40

Private medicine in the traditional sense usually means a clinic appt and a short uncomplicated stay in a private hospital with urgent transfer to an nhs hospital if the patient becomes at all unwell.
With no notes.
Cameron private will now start to mean just tendering stuff out to companies like Virgin and Tesco..... That is ok for a while but once market forces start to kick in you may find that they will not look after people with chronic illnesses which is most people who currently require treatment. They will choose who they look after, just as currently you don't get private health travel insurance if you have a serious illness.

Market forces should not be used to drive the nhs or healthcare because only the very wealthy will get treatment. The smokers, alcoholics, obese patients....what will happen to them I wonder?
I feel really sad about this and Cameron's unwillingness to even tryto fix it.....you will not find doctors who wish to bust their guts for their own patients putting their own health at risk only to find that they will be blamed for system error which is down to understaffing and treating doctors like idiots.

The young ones now mainly go to Australia, the middle aged take early retirement and the rest only want to do General Practice . No one wants to be a hospital doctor anymore and until that changes, they will not get any more AE doctors . They are hoping to fast track Indian Doctors into AE to fill the gap, hopefully that might help but don't be too surprised if the system should collapse at some point.

Cameron and management have the main aim of getting pts out of their hospital bed and home.... They seem to have not grasped that the pt might be in hospital as they are unwell and need to be made better first. It is the opposite to a good business plan and one only clinicians really get.... It costs money to make people better and provide good care for all.

beitou · 29/12/2013 22:10

At the moment the only private ambulances in the North West are second line and usually only do discharges and non emergency hospital to hospital transfers. They use the same grade structure that NHS ambulance staff use, they have the same uniforms that we use. To the untrained eye they look like Ambulance serice amulance crews, even nurses on the wards get us mixed up. That is where the similarity stops, they are basically untrained taxi drivers. Get very, very worried if private ambulances ever respond to 999 calls. They do not have the training, experience or equipment that NHS ambulance staff have and I include St John ambulance in this. The idea of a for profit company responding to 999 jobs makes me want to vomit.

Anyoneforacheckup · 29/12/2013 22:25

Completely agree. Absolute stupidity. It's just all a money saving exercise and patient welfare is way down the list. The other thing that worries me is the lack of cohesion and communication that will ensue. The govt has eroded the pride we all felt in the nhs and so now it will be destroyed, what no one realises is it will not be replaced. At present, people are well cared for medically, the corridors and desks may be scruffy but that doesn't matter. The public should be aware that doctors work on shift for 13 hrs with no food and drink most ofthe time, while bed managers and mx sit around endlessly discussing beds and getting paid for it.

I have never felt like this before, nd I am old enough to remember when managers first came into hospitals. It shouldn't be the case, but because their values are alien to ours, they are effectively the enemy and it is a constant battle.
I am considering getting out, it's becoming demoralising now .

beitou · 29/12/2013 22:51

I don't have any other skills that would let me leave the Ambulance service, if I did I would be out in a shot, luckily I only have a few more years to go before I retire. I despise the professional mangers who have never worked on the road. These are the people radioning me to clear when I am talking to and making a brew for an 89 yo lady who has fallen aand whose husband died two weeks before christmas and who will not see any one else on Chrismas day than us. These are the peole on very senior management contracts whose salaries are not pulished, my is. These are the people who refer to the ambulance service as a business, I didn't come into it to help run a business, I came in it to help people. These are the parasites that have come into post in the last 2 or 3 years and will not disclose their backgrounds. These are the peole that think the European working hours directive does not apply to the emergency serices so I can go for up to 13 hours without a break or anything to eat and if I crash on blue lights then I'm at fault automatically despite my blood sugar levales being lower than people we treat.

beitou · 29/12/2013 22:53

Excuse my crap typing but I have had a few beers.

Anyoneforacheckup · 29/12/2013 22:59

We work 13 hrs no defined breaks so we don't get the breaks..if we left sick people in resusc and went off for a break it would be craziness, someone could die, but medical staffing told us we " should take breaks to comply with the EWTD " Yes, we know but if they don't pay someone to take over from us to have that break then we can't go! Crazy!

beitou · 29/12/2013 23:16

Yep that's it with us, yes we can try and take a break but what do you do if you get an arrest, an old dear down, a child fitting or anything really. What do we say to someone when we turn up to a very ill person and say sorry for the delay we were having a brew. we try to sneak brews at hospital beofre clearing but our management have now made it a disciplinary offence if we go into the A and E staff room and make a brew

beitou · 29/12/2013 23:23

I am still very very proud of the NHS. The NHS, the Welfare state and the OU are what make me proud to be British. Every time I put my uniform on and see myself in the mirror I am so proud of what we do, the we is the frontline crews and staff not the managers. When we bring a bad job in and everyone from the porters up to the consultants pulls together and work as a very well drilled team I am sooooooooo proud. Seeing nurses, HCAs,emts paramedics, everyone just responding in a calm professional mmanner, well i finish my shifts amzed at what people do. Then I run into the dicks that like ticking boxes and writing jargon laden crap, and I dry heave.