to expect private information to be dealt with with care in the NHS?

[OrlandoWoolf]

My 3rd NHS data incident in 3 months.

1- Personal medical history sent to old address as person copied address off a paper file, not the computer.

2 - Personal medical history sent to old address as person copied address off a paper file, not the computer.- but a different clinic did it.

1. Just had 2 voice messages left on my mobile discussing a pharmacy appointment about complex drug treatment. Patient's name left on phone. Somehow my mobile had been entered on the patient's details.

I really expect personal information to be handled much more carefully. How many more mistakes are being made?

Lots, unfortunately. It shouldn't happen but it does. Are these all to do with one trust or several different ones? If one, I'd make a complaint as it seems carelessness is widespread across the organisation?

It is not just the NHS.

For a few weeks I kept getting random texts about the behaviour of a girl Called Lucy. She had one punishment (special abbreviations that I didn't understand) which was going to be extended if she carried on. Then I had another saying she had cheeked a teacher. Then a final one asking me (well, Lucy's mum) to provide a reason for her not being in school.

The first two I basically ignored, well, read and forgot about.

This final one was too important to ignore, so I tried to phone the number several times and could not get it to ring. I ended up texting them to ask them to ring me re Lucy, which they did and we cleared it up.

Totally normal. I reported my trust to information commissioners office after pals, data protection officer, caldicott guardian and chief exec refused to acknowledge that changing address details from computer from paper forms is not a data protection issue. It is, as ICO ruled. Still, haven't had an apology or acknowledgement although I'm discussed frequently in board minutes.

Sadly, it seems there is no will to improve data protection.