Aaarrgghhhh!!
I booked a cleaning company to do a 3 hour 'End Of Tenancy' clean.
Small company, operates from a home address.
Was told on the phone it was £17.50 an hour. So £52.50. I'd have either 1 cleaner for 3 hours or 2 cleaners for 1.5 hours each.
2 cleaners turn up 30 minutes late. I was hanging out at a neighbour's house over the road. Told them where I was and to knock/phone if they needed me.
3 hours later I go back.
I'm told they've 'gone over' their allocated time. 
I point out that I paid for 3 hours and they'd been there 3 hours.
Oh, no. Because there was 2 of them it's 6 hours work.
Fuck. I can't afford that. And it's NOT what was agreed.
I tell them I'll have to pay their boss later as I don't have £105 on me (that was true - I didn't).
On the way home I get a shitty call from their boss saying that the girls had 'gone over' their time. I repeated what we'd agreed on the phone and she denied it, saying she 'wouldn't have said that'.
I told her it was exactly what she said. I can remember conversations word for word and I know what I was told.
She's also insisting that I go to her house and pay. Can't wait until Monday for some mad reason. I was prepared to pay the cleaners on the spot, I just didn't have the unexpected extra 50% on me.
3 hours is 3 hours, right? It's what we agreed.
And if the cleaners thought they were only supposed to be there for 1.5 hours why didn't they STOP at that time? They knew where I was. Why not say, 'Okay, we're done.' and piss off?
I'm both irritated and confused.
I have the invoice for the original £52.50 which I can pay when DP gets home and can drive me (she lives miles away and it's bucketing it down). But will she pursue me for the rest?
What's most annoying is that I was so full of festive spirit I was going to tip them (which I never do), now I'll be grudgingly counting out the amount in coppers on her doorstep.
Sigh.