I was VERY lucky. I bidded on a council house in my dream location and was the bidder with the most points. I was SO excited. I was contacted by the relevant officer and she asked for my landlords number to contact for a reference. My landlord is a housing association and they said while they couldn't discuss my rent account on the phone, they would send a reference to the relevant office in the post the same day. When I had heard nothing back the next week I contacted them and they told me that because they had no received the reference in time they had overlooked my bid and given the house to someone else. I was so upset I couldn't talk. Council housing is my only opting of a home and I cannot stay in my flat much longer as I have a newborn baby. I won the bidding on the house through good luck and I feel it is so incredibly unfair. The came just a day after they asked for it and if I had know. It had to be in the same day I could have walked and picked it up. I would have done anything. I am in tears right now as I know that kind of luck won't come along again and it could be years before I am offered anything else. The house hasn't been viewed by the other person yet so do you think I could complain in some way or do you think it's fair enough? It is so hard to get council housing, I should have been told I would be overlooked if the application wasn't on the same day and given the chance to get it in. They should have given me the time to bring it in. Any advice?