To expect them to take the rubbish away?

[WelshMaenad]

Just had a new bathroom fitted, part funded by care and repair as it's accessible for my disabled dd, but paid over £2k ourselves vs £250 from them so very much self funded.

I'm actually thrilled with the job they did, very nice local company. The owner is currently unable to work after surgery so relied in his 'lads' to do the fitting, they were very clean and professional throughout. They worked mon-fri. Then the following mon someone else came to fit the flooring, I think they said it was the owners brother. Again great finish though less tidy and left bits of off cut flooring everywhere and a bag of rubbish in the middle of the kitchen.

However - they've left piles of rubbish in my back yard. The entire old suite, ripped off skirting boards, all the packaging from the new suite. Obviously it's also all got wet and is v messy. It won't fit in dh's car and I really dovt want it in mine as it's on contract hire and I dint want to risk damaging the upholstery.

Am I being unreasonable to expect that a £2.5 k bathroom refit would include removal of rubbish and the old suite to the tip by the person with the big trade van? I dovt know if they've just forgotten or something as the owner (who seems quite fastidious) wasn't onsite? We need to sort out the return of our key, WIBU to rich and ask then to come and remove the rubbish?

I honestly don't know, but I know when my parents had their bathroom done, which cost more than £2.5k, they had to hire skip for the rubbish/old suite removal. It was the same when they had a new kitchen.

No, YANBU, this is their trade waste that they have produced in the running of their business. It is not for you to be disposing of.

I would expect it to be removed. If they needed to charge extra for it, they should have quoted it at the time.

You should have mentioned this up front if it's an issue. You can ask them to remove it, but unless you agreed it up front be prepared for them to think you're taking the piss and say no.

My goodness, YANBU. We've just had a garage conversion done and I refused to pay the final amount until the skip had been collected and it was all tidy. Otherwise I suspect it would still be sitting there! If there is too much for them to deal with themselves they need to hire someone else to do it.
The owner's surgery is not your problem, harsh though it sounds. They took the money, they must finish the job and that includes tidying up. I would be on the phone tomorrow, no question.

unless the contract says 'no waste removal' it is to be expected. They will have to pay to tip it but that's their problem.

and get your key back quick!

They should remove it, they don't want to because they'll have to pay for disposal of it but that's included in the price you paid.

If they're reluctant, remind them of it, take photos for evidence and threaten to send them to Environmental Health and Trading Standards - plus remind them that their business depends on satisfied customers. They'll remove it.

To be fair, they have very quickly rectified small issues that have cropped up through the fur, they are very keen to please.

We assumed that it would all be removed at the end of the job, they were letting themselves in to work and locking up on finishing as we both work and they we're give by the time I got home with the kids. I only met the fitter once when I took an early finish! But when we came home in the Monday it was all still there. I just wasn't sure if it reasonable to expect it to be taken away. We assumed it would be part if the cost of the work.

Your quote should detail every aspect of he job. There should be a costing for the removal and disposal of the rubbish. What does your quote say?

Actually I don't think they have any legal obligation to take the waste away unless you've explicitly paid them to do so and even then you have a responsibility to make sure they are a licensed waste carrier and are going to get rid of the stuff properly. info here