Just got off the phone with a very rude advisor who was much more concerned about finishing on time than in helping me (I phoned at 4:30, they close at 5, was IBU to ring when I did??).
I just wanted to know about paying off the mortgage and porting it when we buy a new property. Originally I was told when we first took out the mortgage that we could port it in 3 months and not pay a penalty. Now I have been told I have to port it on the exact same day and won't get the three months. As our buyers want to close on our house in late January this is not going to be possible. But the advisor kept going on about how so many other people are able to do it, as if we are just idiots if we can't.
Also she said they used to give people a grace period but stopped that policy two years ago. They must have changed it in the fine print but never actually told us it was changing. And this isn't the first time they have done something like this. They also originally told us that we could take back our overpayments we had made at any time. Then when we actually tried to take so e back last year it was "oh, no, we don't do that anymore. Gggrrrrrrr!
The thing is, the advisor was also so incredibly rude and condescending. And at a time when we've just been told they are taking another £3,000 for us due to this penalty, that was not the attitude I really wanted to have to deal with.
So AIBU to think that Nationwide is awful? Or are they all like that? Do you have a mortgage company you could recommend instead? The irony is we went with Nationwide originally since they supposedly had good customer service even though they weren't offering the best rates! What a joke.