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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

to have expected to see someone with some medical training?

29 replies

GuybrushThreepwoodMP · 06/12/2013 22:32

This happened a while ago but in a conversation about a&e I suddenly remembered it.
When I was six weeks pregnant I experienced one sided pain and sharp pain in my shoulder. Having furiously googled for a couple of hours, I became terribly afraid that my pregnancy was ectopic so I popped straight off to the nearest walk in centre who immediately sent me, with a referral letter, to a&e.
Once there, I described my symptoms and hanged over my letter. A few minutes later an administrator asked to see me and wanted to know why I was there.
"I'm pregnant, I have pain at one side and shoulder pain. It could be ectopic."
"You have shoulder pain?"
"Yes."
"Have you injured yourself?"
"No, but..."
"Well what's it got to do with being pregnant?"
"It could be an ectopic pregnancy."
"Have you had any problems with your pregnancy?"
"No but..."
"Well you shouldn't have come to a&e with two completely separate problems because it's not an emergency."
AIBU or would it be fair to nor have to answer the idiotic questions of someone with absolutely no medical knowledge?!
I had totally forgotten about this but I'm in the process of complaining about the treatment I had in this hospital after giving birth so I'm wondering if I should add this to the complaint...

OP posts:
GuybrushThreepwoodMP · 07/12/2013 12:42

Nurse, I wasn't assuming that a person doing admin would have no medical training- so sorry if it sounded that way. But someone who doesn't know that there is a link between shoulder to pain and possible ectopic pregnancy clearly doesn't know what they're talking about and so shouldn't be making any medical judgement whatsoever. She wasn't a receptionist and seemed to be someone who did have some power to make decisions (apologies- I'm not really familiar with the hierarchical structure of a hospital) but she saw us before a doctor but after a receptionist had taken details and asked us to take a seat.

OP posts:
Iamsparklyknickers · 07/12/2013 13:00

NurseRoscoe but when you're working in an admin role a patient is highly unlikely to give you anything but the most basic details to outline why they're there (I know there are exceptions to that - but most people don't want to discuss the ins and outs with the administrator).

The only reason admin ask is to prepare the clinician or to direct the patient correctly. It doesn't matter if you're a brain surgeon, it's inappropriate to advise a patient in a medical setting unless you're working in a clinical role.

Sorry if that sounds preachy Xmas Smile I just don't think it's wise to encourage a perception that anyone in a health setting will necessarily be giving out good advice.

Roshbegosh · 07/12/2013 16:08

I think it is reasonable to assume receptionists have no medical training since they are in a job that doesn't require any. Whether they do or not is irrelevant because they are employed as receptionists.
One poster here is a second year student nurse, that is still not close to what is needed for any clinical assessment.
Opinion, fine, but keep it to yourself, no one needs to know what you think.

MrsWedgeAntilles · 07/12/2013 18:55

Complain, one day that woman will succeed in persuading someone to go home where they will come to harm because she thinks she knows it all.

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