Pissed off but can't decide AIBU

[msmorgan]

I am so fed up with this situation an it has dragged on so long I can't decide AIBU?

I will try and condense things a bit.

I noticed 2 stones missing from my engagement ring which I'd had for 3 months. I had not to my knowledge damaged the ring in any way. I returned the ring to the store who said it would have to be sent off to be assessed. This process took approx 4 weeks, I was annoyed it took so long, then even more annoyed when they deemed the damage to be my fault and I had to pay for the repair (£89). I was going to go through my insurance but was informed this would extend the time I would be without my ring for another 4 weeks as it had been sent abroad to the manufacturers and apparently would take this long to get back to me.

I gave the go ahead for the repair work and was told 4 weeks max. It has now been around 6 weeks. I have had to chase this along the entire time and by the time I hopefully receive my ring back on Saturday I will have been without my ring for 13 weeks.

After contacting the company a week after I should have had my ring back they eventually got back to me and have apologised for the delay, thanked me for my patience and offered me a £100 gift card for the store.

I am so angry about the whole situation, I have basically been without my ring for longer than I have had use of it and all I have been offered is essentially the cost of the repair refunded and £10. AIBU to find this unsatisfactory?

I will happily name the store if anyone is interested.

Sorry it's so long!

I had problems with my engagement and wedding ring (EJ) - engagement ring went golf (white gold) within maybe a month? And I had two stones fall out of my wedding ring after being married a month.

In fairness to them though, they sorted the stones out with no questions asked, we're very apologetic and didn't charge me.

Surely it is under warranty apart from anything else?!

YANBU.

I had an EJ engagement ring ... and their independent assessor said that there was nothing wrong with their ring when after 4 months, one of the four platinum clasps holding the princess cut diamond in broke off. Apparently, I must have 'done something wrong'. I tried everything - trading standards etc etc - they refused to pay up. I had been prepared to pay for it to be fixed through them, but then a friend who is a jeweller said they are notorious for it. I found the whole and found it very upsetting as obviously it's my engagement ring and I know how much DH spent etc etc. Anyway, I ended up taking it to an independent jewellers who reset if for me, and did a lovely job. But I had to pay for it.

They were rude and disinterested throughout.