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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To think my boss is treating me unfairly?

3 replies

fanjofarrow · 16/11/2013 00:13

I started a new job as a Supervisor earlier week. Myself and the rest of the team are new to the company; with the exception of the Manager and Assistant Manager, we all started work around the same time.

I am getting used to using the management options on the tills and made a mistake on my second day. I gave out the wrong change, and accidentally hit the 'refund' button to open the till instead of the 'no sale' button to correct this. It was only at the end of my shift when my Assistant Manager asked me about this that I realised my error (doh!) He said it was fine and not to worry. That was the end of it, or so I thought.

Today I accidentally put a £5 credit card transaction though the till as cash - a dumb mistake, I know, but it's my first few days and I'm still getting used to the new tills. This means that the till should have been £5 up on credit and £5 down on cash, but it wasn't.

My Store Manager printed out an email that the Assistant Manager had sent to HR on Wednesday about the accidental refund, saying that he thought it was odd (it was a genuine error, although a silly one.) The Store Manager didn't show me this email, but left it out on the cash desk where I and all the Sales Assistants could see it. I found it and went to discuss it with him.

My boss called me into the office and informed me that I was suspended. I asked why and was told that the tills had been £5 down on three of the four days I've worked this week. As the Supervisor, I hold till and safe keys, but so does one of the Sales Assistants. She was not suspended or even questioned. I should point out my suspension isn't because of the mistakes I made on the till but because the Manager, with no evidence other than that of a wrongly processed transaction, seems to have decided I am the thief.

The tills are all used by all Sales Assistants and they've made mistakes too, being new. They have ALL worked on those tills on each of the days that money went missing, yet I have been singled out due to a stupid error - but making a stupid error does not make me a thief.

AIBU to feel unfairly treated? If it was about my till errors I could understand entirely, but that's not the case.

OP posts:
Spaulding · 16/11/2013 00:28

YANBU.

Things like this happen at my work all the time. Sales assistants accidently press cash instead of card, so the till think it has taken the cash. However, all that needs to be done is to refund the "cash" (just let the till open and immediatedly close it) and the cash is then balanced. Then just sell it again on the card like the assistant should have done. We often do the refund after the customer as gone to save them waiting to correct our mistake. No money has actually been accepted or refunded so I'm not sure why they thought your mistake was "odd."

So the money missing is separate to your mistake and therefore nothing to do with you. If my company suspected someone of theft, they would be called into the office where they would be spoken to while an idependant person takes notes. This is called the "investigation" - it is then decided whether it should be taken to disciplinary. This is usually two weeks after the investigation and allows time for the accused to gather notes and prepare for the disciplinary and back up their case. AFAIK though, the investigation only takes place if there is some evidence. So I don't see how it's right they can just suspend you on the spot.

JudyJudgypants · 16/11/2013 03:45

The company should have a disciplinary and investigation procedure in place that comply with employment law, HR should be able to let you have a copy if as a new starter you've not yet received one ( it may be in with your employment contract) the company have to follow this procedure in order for any actions to be deemed reasonable and legal.
Suspending you is not an accusation of theft, it just allows the company to rule out any involvement, which they have to do.
Ask you HR dept for a copy of the procedure, and if you feel you have be unfairly accused ( which at the moment you should not have been) then you could if you wished submit a Grievance against the company but you must do this in writing, and be factual.

fanjofarrow · 16/11/2013 14:43

I've been told that it's not a disciplinary and it won't go on my record.

I think my boss is just following procedure but I don't understand why I am the only one who's been suspended, considering that everyone in the store has been using those tills on the days there was money missing. He did say that it was down to the money missing and not because of my till errors.

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