to think Southern Rail should have handled this better?

[SouthernFailways]

NC semi regular but have posted about this on twitter under my rl id, so don't want to out myself!

Long journey home from Victoria tonight, cancelled trains, delays, overcrowding etc. Approach Earlswood station and told to by tannoy to be careful as there is some flooding in the subway to exit the station. Fair enough.

Walk downstairs to find the water is coming over the top of my feet. Take off boots, wade though filthy water, cigarette stubs, all the lovely detritus of a railway underpass, and of course it is freezing.

Get out, put boots on and walk to car, drive home.

Messaged southern rail on twitter, and alerted 101 as not sure it is safe. Southern rail have now closed the platform, but it took them 30 mins to apologise, and they dont know if they will refund as it "doesn't happen everyday".

Surely as they knew, they could have let us know at the last station, less than a mile away, and we could have walked back?

So AIBU?

Why did you put boot back on if the water was 'coming over the top of my boot'?

What do you want refunded?

You don't know how much notice they had to inform customers. To get a message from a station, to the control centre, to the signaller, to the driver / guard can be a lengthy process and for something which isn't critical, such as this, I think you were quite lucky to get a warning on board the train at all. I would have been might pissed off though...perhaps even stood my ground and demanded to be canoed out of the station You would be within your rights to argue that if they can't offer safe exit from the station and can also manage to get a message to on board passengers then they should have temporarily closed the station if no other exit was available. However, imagine the bitching that would have ensued had they done this...

i looked at the depth, didnt put my foot in until i had removed my boots, slightly confusing sorry.

Can imagine the bitching, but would have been better to have a choice.

Just want the cost of my ticket back, not a huge deal of money, but a nice gesture for the inconvenience, and the chill.

YANBU but I wouldn't hold your breath for a refund.

You paid for a journey. You completed that journey. I think YABU to expect a refund for the unpleasantness. Maybe if you suffered a delay you can get a partial refund but I'm sure they have rules and criteria to meet.

i did complete the journey, but only after wading through standing water, which they knew was there!

YANBU near neighbour! (1 stop nearer London)

There was about half a foot deep of water and you took off your boots to walk through it? Why?

Sorry, I don't know about whether it should have been notified earlier or not, but why did you take off your boots to wade through water in bare feet?

Isn't that the sort of eventuality boots are for?

That is annoying, but not sure why you feel entitled to your money back since it didn't actually affect your journey?

You could have trodden on broken glass or anything. I can't understand why you took your boots off. I certainly wouldn't expect a refund.