To ask what my rights are re: problem with pushchair?

[Bearfrills]

DH was pushing DD home tonight when he noticed one of the straps of the safety harness had pulled loose.

We have a Phil and Ted Dot. The straps of the safety harness are connected to the seat back at the head/shoulders and the waist part of the strap passes through the seat and is attached to the frame itself. He had a closer look and where the strap attaches to the frame the strap is all frayed and the stud holding it in place has fallen off as a consequence.

There's nothing there that could rub against the strap to fray it and the one on the other side is fine.

AIBU to take it back to Mothercare and ask them to repair it? It's still under guarantee as its only a year old (we have a two year guarantee). I don't expect a replacement, just a repair, but I've had difficulty with them before and the MD ended up involved with my last complaint. Anyone clued up on consumer rights?

I should add, the strap on that side is now useless as it just pulls free so DD can't be secured into the buggy.

if it's under guarantee I can't see a problem in getting it sorted - it's currently not fit for purpose/unsafe.

Take it back. If you still have receipt they will change it. It's clearly faulty, you've not had it long.

I took a pushchair back to boots. Guarantee held.

I had similar with a different brand but bought from mothercare. Took it to the store, they agreed to send it off for repair, asked no difficult questions and lent us a replacement buggy to use until our own one is fixed. I was actually very impressed.

If it's under a year old its covered by their guarantee, and even if it wasn't, under consumer law you have a right to a reasonable expectation of quality. Most reasonable people would judge that a pram should last longer than a year, so you would still be within your rights to ask for a repair or replacement.

Yeah, Mothercare were very helpful when the shopping basket on our Mothercare own brand) pram broke. Immediately ordered a free replacement, very prompt, no questions asked, even though it was entirely my fault for continually overloading it with giant bottles of milk AND THE REST...

Well they've taken it back for repair without a quibble - thanks for the replies :)

But getting a courtesy buggy was a faff and a half. They gave me another P&T, I got as far as the shop next door and found that one of the tyre had gone flat. Went back and they pumped it up for me. All good, went on my way. Got to the bus stop and it was flat again. Realised that's a punctured tyre. Went back again. They swapped it for an Xcursion.

Now having issues with the Xcursion. I've nearly tipped DD out of it three times as the front wheels seem to jam going down curbs and and whole thing pivots over the top of them.

I'll be glad when mine is back.

It shouldn't be a problem, as it's still under guarantee. If they do kick up at all, tell them that under the Sale of Goods Act products should last a reasonable amount of time. This hasn't lasted a reasonable amount of time, therefore you are entitled to a repair or a replacement (whichever is cheapest for the seller - probably a repair, in this case).