to report...

[tillyo]

My colleague lets call him A for not selling the right way. Today i saw 2 examples of his done something wrong and know about 1 other. Today another colleague (b) told me he always says things like that.
first one..he sold to customer and told him to cancel his insurance after the free period (we offer 3 months free) as the customer didn't cancel in time he has occur a charge of £40 cancellation charge. A had agreed to give half of the money back out of his own pocket.just makes me wonder if he is covering something up. Second a customer asked about cancellation he told them to phone up but you will get charged customer said you never told me about cancellation charges A's response was you should have read the small print. No we are suppose to tell them. He then told a group of lads to take the free insurance as they need it its coming up to Christmas so will save you some money by cancelling competitors insurance. I also had to talk to customer today so he wouldn't cancel his life insurance as he thinks its too much. This should have been discussed when he took the insurance. I don't think its right people are being sold policies this way. Would you report him?sorry so long

You should report, but don't expect management to listen. From experience they don't care as long as someone is hitting their targets.

See this the thing he is hitting target on paper as these sales go on straight away but his getting quite alot of exit sales now which i think will be picked up. I'm more worried about him paying someone £20 out of his own money something just doesn't feel right. I am thinking of reporting to whistle blowing line but not sure what will happen will feel awful if he got sacked or something as i know him and his wife are struggling for money and have 2 young children, but keep thinking its wrong!

Surely if you know but don't report it you lay yourself open to disciplinary action?

Assuming you are working for a high street bank( as I used to). I saw some terrible sales practices. Whistle blowing hotline is probably a good idea. If he does not want to get in trouble be should follow the rules, otherwise you will all end up being investigated.

I feel bad on him reporting it but i know deep down i need to and its wrong. I always look it that of you don't hit target managers have ways of dealing with this eg action plans performance reviews. But if you mis sell your your out of the company. Do you think whistle blowing or manager?

if there is a whistle blowing line, that tells me they take these things seriously, so please do it.

Maybe quiet chat with manager first, but only if you think you can Trust them. Honestly in my many years in finance I only ever saw people " let go" for not hitting targets. The blatant miss sellers where always protected. Sad but true.

Think i will have a chat with a more senior member of team. Do people think his hiding something if his willing to pay half out of his own money?

Paying out of your own pocket would be a massive red flag to the fraud dpt.

This is what i thought. I know he isn't very professional as he says when we talk to the lads we can do this the right, boring way or the no bullshit way. I don't think we should be saying this. Its annoying as these lads risk their life's they don't be deserved to be had over.