To expect to view the property I have travelled to see?

[greyvix]

This is a general moan about London estate agents and how they act like they are doing me a favour when I am hoping to spend a lot of money on a flat. The final straw was yesterday, when I travelled up from Surrey to see a flat in Stoke Newington. Firstly, the EA couldn't open the door. Secondly, it looked nothing like the flat I had arranged to view. When I questioned this, I was told that the original flat was under offer, so I was being shown another one instead.
AIBU to be annoyed at a totally wasted journey?

YANBU - try not to deal with those agents again - and feed back why

YANBU if circumstances changed with the flat, i.e. it went under offer since you made the viewing arrangements, you should have been called, advised and then they could have asked if you wanted to see another. I would put in formal complaint, that is really bad conduct!

YANBU - the estate agents behaved very unprofessionally.

YANBU, I learn some Estate agents in my area were very unreliable when I was looking to rent. Either they wouldn't turn up or they'd be late- feedback to them that you were unimpressed and try to avoid that/those Estate Agents.

YANBU when we were looking for houses in a new area (so needed to have a number of house viewings arranged over a couple of days in order to make travel viable) we had a number of occasions where estate agents didn't turn up, phoned up 1/2 hour before viewing time asking if we could do a different day or emailed after we'd left home to cancel resulting in us knocking on people's doors to find they weren't expecting us, despite us making it clear that we were travelling specially from a distance and giving them mobile numbers to contact us on.

God, I totally sympathise. We organised a 3.5 hr trip to see a specific property, only to be told on arrival at the EA office that it had been take off of the market the day before. We'd only stopped off at the office to pick up the details, had we not done that we'd have been none the wiser. To compound it, their reason for not letting us know was the admin was on holiday and was 'so good at her job no-one else can do it'.

I cried. In the office. We had a 9 month old baby and DH had wasted a days leave for nothing.

Still, totally put us off of that EA and the area so, by happy accident, we ended up with a bigger, cheaper house so all not lost. But I still have to resist chucking something through their window when I go past.