My friend was having a baby shower so among many gifts from various shops I got her a Johnson's newborn starter gift pack from mothercare. The pack is suppose to come with some toiletries, wipes and a changing mat. I bought it because I thought the little bag and changing mat would be perfect for quickly journeys. When friend opened the pack I was very disappointed to see that the changing mat was missing. I wrote to mothercare customer service and they told me to contact the store directly. I than explained that I still have the receipt but I left the pack with my friend and I wouldn't be able to spend time and money to go back to hers, get the item, go back to the store, swap the item and give the gift back to her. Its just to much hassle for the sake if one small foldable changing mat. They than replied that they can't help and I should try to sort it out in store even if I don't have the item. Well I tried to get the item off my friend whilst I was there, told her I could try and swap for another one or something else but she didn't want me to bother. But I am disappointed that my gift wasn't what I was expecting and customer services won't help.