Not sure if company is the right word? But student finance are royally just messing up everything and NO ONE I speak to seems to know what the hell they are talking about.
I made a mistake (completely hold my hands up, was my own fault) which lead to me having two student finance accounts and they needed to be merged into one, or one deleted.
Firstly, they didnt bother to tell me this, they just left it until I'd started and was waiting and waiting and waiting for my loan to come in (loan been approved). I finally phoned up and they told me it was my uni's fault. It took a week of me phoning everyday and finally my uni phoning up on my behalf for them to tell me the problem.
I then spent a total of 6 hours on the phone to them over the weekend being told something different by every single person I spoke to...
'Oh yes, you'll need to reapply'
'No, you don't need to reapply'
'It'll take 24hrs to sort out'
'It'll take 10 working days'
'it'll take 14 working days'
Then..
"oh your uni haven't confirmed your place yet'
'It won't be done for another 12 working days'
And finally today I phoned up and asked if my accounts had been merged yet, she checked both accounts and said yes they had or at least that one had been deleted because it wasn't on their systems (happy days!) and all I had to do was get my uni to confirm, brilliant, I can do that monday.
But here's the thing, I can still log into both accounts.... so this obviously means that one of the accounts wasn't deleted!!
I'm just so sick of worrying about this, I just want to get on with worrying about my uni work like everyone else.
WHy can't I get the same answer from anyone I talk to, literally no two people have actually said the same thing about what's going on.