More of a WWYD?
I recently placed a large order on Amazon, so it's been delivery galore the last few days.
Tonight I had three packages, two of them were fine but the third box, despite having my name on the outside label, had someone else's order inside - complete with invoice, name and address. The value of the order was about £50.
I called Amazon's customer service, they took note of the error and thanked me 'for my honesty'. I asked what I should do with the box; they said to keep it in a safe place and they would contact me about it later. I asked how long am I meant to keep it; if they never get in touch, can I dispose of the contents (toys) by giving them to charity? The lady on the phone said that in fact they would really like it if I could do that, and I don't need to wait - I can do that immediately.
I'm feeling a bit odd about it. What if I give the items away, but Amazon then change their minds and ask me to return them? The order had a significant value - I wouldn't worry if it was a fiver, but are they really going to write off fifty quid? Could the lady have been wrong?
I also hope they replace the other woman's order quickly and there isn't a little boy having a shit birthday because of this cock up! But I guess I'll never know if there's a happy or sad ending to this story...