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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Think I'm being scammed somehow by bloody, arsehole Avon

68 replies

PirateJelly · 08/10/2013 13:57

Apologies in advance if this is long but don't want to drip feed. I also appreciate that maybe I should post this in Legal but I'm wondering if I've done something wrong stupid here.

Back in June an Avon Rep/leader knocked on my door asking me if I'd be interested in becoming an Avon Rep. I had heard of Avon and had bought things through my mums rep a few times so let her in. I also was no longer working having suffered a breakdown some months prior so was interested in the possibility of earning a bit of pocket money.

As soon as she sat down I felt very pressurised, without asking my permission she phoned another leader who got brought round in a very posh car and the first leader let her in, all while I just sat there feeling like a guest in my own home.

She told me that her original rep for the area had let her down and that I would have half the small estate I lived on to canvass and that another experienced rep did the other half. She handed me a small flyer about becoming an Avon rep which she told me to keep and then launched into such a hard sell that I began to feel panicy. I explained that I was off work suffering a break down and that I was experiencing panic attacks. She told me doing Avon would be excellent for my confidence and from my round I should easily earn £150 p/m. I got a note pad and pen out as tbh I had absolutely no idea how Avon worked and wanted more information.

Maybe I'm stupid but I honestly thought Avon worked a bit like a paper round. I deliver the books, pick up the orders, the orders would then come ready, I deliver them and get the money and then hand it to the boss once a month or so. I know for a fact I said this to her and asked if that's how it worked, to which she replied "yes pretty much". Herself and the other rep were in my home for almost an hour, taking phone calls, doing other stuff while I basically sat there feeling very akward. They both gave me the hard sell, spending most the time going on about extra gifts I could earn if I sold so much without ever going into detail of how being an Avon Rep worked. I asked on at least 5 occassions could she please explain exactly how it worked and was repeatable brushed away and eventually told " Uh you are a worrier arent you, your worrying about nothing, it's really very simple" Without ever giving me an explanation.

She then brought in a massive bundle of Avon books from the car and told me I must get the books out thy afternoon (it was already about 3pm) I again told he I'm not sure about this please can I think about it? To which she told me to just deliver the book today and shed come back and speak to me later in the week to answer my questions. She was extremely insistent and said firmly "you will get those books out won't you, don't let me down".

She briefly explained the pay scale for how much you sold but went into basically no detail about what it involved. At one point the 2nd lady could see I was looking very unhappy and uncomfortable and said to the other lady " I don't think she's keen Sue, maybe we should see someone else" but the leader replied "nonsense she's worrying over nothing". They left menwitg 50 books and order forms and this small flyer she handed me at the beginning, promising to return in a few days to answer any questions. I am 99% sure I signed nothing,I know for a fact I nerve signed any lengthy or detailed paperwork as I have been stung in the past and would always take time to go over it. The other lady did take a photo of my driving licnence on her phone though.

Anyway I delivered the books as asked, picked them back up and delivered again. Whilst on my round I got chatting to an ex Avon worker who warned me that it wasn't worth it, I would make a pittance and that it was a waste of time. I collected the order which totaled £90 meaning I had reached the target for earning something (about £7 I think) The leader who signed me up promised to come back on the Friday but never showed. I decided I couldn't be bothered with the hassle of it tbh and told her i didn't want to do it anymore and could she please pick up the orders. Although she led me to believe she would deliver the orders herself she told a delivery van was on it's way and she couldn't stop it.

Once the delivery arrived i opended the box to find lots of paperwork. It was very clear I had entered into some kind of credit agreement (without my knowledge) and tbh in my mental state was very scary. It detailed that I had effectively bought the orders on credit not the customers and that i was responsible for returns and paying the customers back even 6 months later if they weren't satisfied. This was not what I believed I was getting involved in

I treys ringing the leader many times but she never answered so I sent her a long txt message explaining that I never knowingly agrees to a credit agreement, had not given permission for one, had repeatably asked for how it worked to be explained without answer and that she had led me to believe I had time to think about
it. I told her I wanted out immediately.

3 of the 7 orders has been friends. While I was waiting for her to reply they turned up and asked for their orders. I explained the situation and thy I was sending the lot back, but they pleaded withe to let them have their orders. I thought fine, when she comes for delivery she can take their payments but I'm selling more. Eventually the Leader replied saying she was sorry I was upset and that she would arrange to pick up all the stuff the following week and close my Internet account (another thing I had no idea i had Angry. She then made some excuse about being away for 2 weeks but would come on a certain date. She told me she had closed my account and to ignore anything further from Avon.

The next day new catalogues, bags and order forms arrived with a bill for them. Another important thing is she told me there would be no finacial outlay on my part and gave me no literature explaining it. By now I was sick of the whole thing and just glad unwashed out of it. I took the Avon books in and put them away. The date the leader said she would pick everything up came with no sign of her, I called several times but no answer.

The next day a car pulls up and a smartly dressed women I had not met before comes to my door. She explained she was from Avon and had come to pick up the unused catalogues and stuff. I gave her all the crap they had given me including the undelivered customer orders which i had resealed in their box. I explained to her that the money from the 3 orders I had collected was in there in an envelope and that it should all tally up. She thanked me and left.

Over the next few months I received a few letters which were clearly from Avon but never opened them and threw them straight away (as I was instructed to do) I had no further contact from the Leader so assumed all was dealt with thank god.

Today i open a unmarked letter and it is from some debt collection agency - door step division. Telling me that if i do not pay £90 within 7 days an enforcement officer will visit my home and they are looking to take court action! It also states my credit record will now be damaged. I mean seriously what the actual fuck?

HOW the hell can I have entered into a fucking credit agreement without my knowlege or permission? I know I never signed any documents! I gave basic details and at the most I may have signed a small card confirming my I.D but I am 1000% sure I never entered into any credit agreement or contract of any kind Angry

Please help me. I know I was stupid in hindsight and should of just sent her packing, but i seriously feel like I have been scammed here. My mental health is still quite poor and since being signed off work I have fallen behind with a few bills so I'm already stressed over debt, but I just don't get how the he'll this can be allowed to happen?

I am so sorry it's so long, thank you for reading x

OP posts:
Mimishimi · 09/10/2013 11:05

Wow! Things have changed then. My mum signed up as a rep about twenty five years ago and never sold a single thing to anyone or delivered a catalogue. She just did it so she could buy their lipsticks at reduced cost Grin.

Sounds like they've changed to a pyramid scheme like one run by a big American company also beginning with A. Those people are annoying. There's nothing in it for the average person, in fact they probably come out at a loss.

Avon kerb crawlers!!! Shock Just sounds so ... un-british!!

MillicentTendancies · 09/10/2013 11:14

OP - try and take a screenshot of the texts if you are worried about losing them (how to www.wikihow.com/Take-a-Screenshot-With-an-iPhone). Sorry if you know this - I didnt till a few months ago - well I knew you could do it but not sure how. Then just save them as an image.

I've always thought it was a con but that I was being cynical. Sorry you are dealing with this.

Moneysavingexpert- has good template to respond to threatening letters demanding money.

Charlesroi · 09/10/2013 11:15

I'd write to the debt collection agency saying that you don't acknowledge the debt. Don't phone them as they'll just try to bully you into paying up there and then. Don't sign the letter (print your name instead). Ask them for a signed copy of a credit agreement, if you didn't sign one they won't have one and they won't be able to enforce the debt. Write to Avon HQ too..
The moneysavingexpert forum has lots of help and template letters, so have a look on there.
I'm sure you'll get it sorted - just make sure you do everything in writing.

BabeRuthless · 09/10/2013 18:20

Another one here who has been kerb crawled by Avon. God knows why as I never wear make up, maybe she realised her mistake as she pulled up. Hope you're ok OP, keep us updated with what's going on. Hopefully the traffic on the site from the Penis Beaker thread will draw Avon's attention to this thread.

Mimishimi · 09/10/2013 20:58

So when they are kerb-crawling in their cars are they trying to get you to buy the products or sign up as a rep or both?

gaggiagirl · 09/10/2013 21:15

mimi they are trying to sign someone up as an Avon 'lady' they are targeting young women and mothers from what I've heard. The first time I thought it someone needing directions the second and third time they have driven alongside me up my street. 2 women in a fancy car. Its beyond creepy when they are so pushy.

gaggiagirl · 09/10/2013 21:17

mimi they are trying to sign someone up as an Avon 'lady' they are targeting young women and mothers from what I've heard. The first time I thought it someone needing directions the second and third time they have driven alongside me up my street. 2 women in a fancy car. Its beyond creepy when they are so pushy.

gaggiagirl · 09/10/2013 21:23

mimi they are trying to sign someone up as an Avon 'lady' they are targeting young women and mothers from what I've heard. The first time I thought it someone needing directions the second and third time they have driven alongside me up my street. 2 women in a fancy car. Its beyond creepy when they are so pushy.

quoteunquote · 09/10/2013 22:03

www.theguardian.com/money/series/bachelor-and-brignall-consumer-champions

Go to CAB, and send what you have written to the people on above link.

Avon are totally vile, they constantly target several vulnerable people in our community despite being ask not to. Constantly calling and hassling them to buy things they don't want, very upsetting.

Boycott Avon, they are nasty.

SomethingOnce · 10/10/2013 00:11

Ah, Avon, you're on my shit list now.

Good advice on this thread, OP. Best of luck getting it sorted out.

HoneyDragon · 10/10/2013 04:46

Erm. I'm nice Avon rep, I look after regular customers, drop the book with a polite note saying leave it out or contact me for a collection or bin the book if you fancy.

My area managers are lovely too, as Avon the corporation are a bit of an organisational arse.

I think it's important to remember, that in this case the op has been purposefully defrauded and ripped off my one individual who needs reporting.

You get nasty profit driven unscrupulous bastards in all these buy to sell organisations. Not just Avon.

TheInfamousCulex · 13/12/2013 12:51

With all the talk about a credit agreement, I decided to check whether Avon Cosmetics Ltd actually has a Consumer Credit Licence, issued by the Office of Fair Trading, to provide credit in the UK. The Register of CCA Licenses is at www2.crw.gov.uk/pr/default.aspx and I hope that someone here will check my findings, as they seem quite incredible.

Try as I might, using first the company numbers of all the parts of the Avon group I could find through Companies House and then - in desperation - their postcode, NN1 5PA, but nothing whatever came up.

There was not even a lapsed licence! Shock

Have they somehow evaded the Consumer Credit Act 1974?

Wibblypiglikesbananas · 13/12/2013 14:13

If you didn't sign anything, then you have nothing to worry about. Return everything that has been sent to you and refuse to engage. It would be impossible for them to claim from you if you didn't (knowingly) set any of this up yourself.

wasavonsalesleader · 23/04/2014 11:26

I have just been reading through this thread and am finding it very shocking - I am no longer with Avon, having recently been "kicked out"! Since then I am learning all sorts of things about Avon which I never knew!

wasavonsalesleader · 28/04/2014 11:55

I have learned that Avon is not regulated by the CCA! I have recently had a letter from them chasing money and there is nothing about it on their letterhead. I got kicked out of Avon because I had not signed up someone face to face and they told me I had broken the law because of the credit agreement! But it seems that Avon breaks the law by setting people up with credit agreements when they are not even regulated themselves!!

ineedausername · 28/04/2014 13:20

Wow, I have recently signed up with Avon, area manager couldn't have been nicer! Explained everything and that I pay £10 from first order and £6 from second to cover the start up fees.
I have collected £300 of orders from 2 streets and made £60.... I go out 2 x a week for 45mins and knock on doors and only leave books with people who are actually interested.
I have 2 young children so I just wanted something to exercise my brain a bit, get out the house and maybe earn a bit of extra pocket money.

Logicalman · 05/06/2014 22:21

I have same story as OP...But was able to sort out myself...
Here is the first letter..I sent to them to [email protected]
------
Subject: Formal Notice - Unsolicited Sell

TO
Andrea Slater
Avon Cosmetic Limited
Earlstrees Road, Corby, NN17 4AZ

29 May 2014

Dear Andrea Slater,

Consumer Protection (Distance Selling) Regulations 2000

03/04/2014 I received from you: Product with no discount £94.74.

I would like to make it clear to you that I did not order these goods and they are therefore unsolicited.

You have reported this unsolicited sell in to my CREDIT report which subsequently affecting my CREDIT, Therefore my application for opening new Bank account has been refused.

I would like to make it clear that I have neither contacted you to open any account with your company nor ordered anything by any means.

Now this matter is seriously affecting my CREDIT, Therefore please accept this letter as Final NOTICE to close any account you have opened without my consent/knowledge and remove the CREDIT entry from my credit report.

As you have demanded payment for this, if I do not hear anything from you within 10 working days after receiving this letter, I will hold you libel for committed a criminal offence with all legal costs paid by AVON under the Consumer Protection from Unfair Trading Regulations 2008.

As per the advice we have received from Citizens Advice service, This Matter will be reported to the Trading Standard after 9th June 2014 as matter of urgency without any further notice from our side.

Yours sincerely
MY Name...

And The Response I received.....
-----
Our Ref 00000000
Dear Mrs ABC

Thank you for your recent email.

I would like to confirm the action we are taking with regard to your recent correspondence concerning a Representative account with our Company in your name, although you have confirmed that you are not, and have not been, an Avon Representative.

The details have been passed on to our Business Development Manager for your area asking for an investigation to take place, although it may take some time before we have a reply As soon as this can be cleared up we will be in contact with you again.

I can now confirm that the account has been cleared, a credit has been applied and closed.

We will also be instructing our Credit reference Agency to delete your details.

In the meantime may I apologise for any inconvenience this matter may have caused you.
Should you have any further questions, please do not hesitate to contact us.
Regards

Nilufer Vaz
Accounts Management

Annapic · 09/12/2016 12:34

Wow! Can't believe I've been an Avon rep for over 15 years after reading all this! I find the flexibility suits me and once you have regular customers it's fine. Tried sales leadership but that really WAS too much hassle because as well as recruiting you had to put in a minimum order yourself. And you would have reps you had to look after. I would say build up slowly but don't rely on it as a regular income as mentioned sometimes you get really good orders then nothing. As to catalogue collecting rather than continually knocking I wd leave reminders for two days time. I'm considering online but not sure it's safe for reps as you leave personal details etc.... any opinions on this?

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