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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To think that both my neighbours AND the council are BU?

111 replies

Cantsleep · 27/09/2013 22:34

There is a disabled parking space a few doors down, it has been there since we moved in years ago and is used by the people who live there although the sign states it is for blue badge holders not just one specific badge holder.

A couple of times we have had to use this space when dcs have been unwell and we couldn't park near our house (no drive and there's a school across the road so gets very busy). On the two or three occasions we have done this the people who it 'belongs' to have screamed and shouted at us, left notes on the car and come round hammering on the door being threatening and telling us to never use the space again

They told us they had paid for the space and if we wanted to use a disabled space we should pay fifty pounds to the council like they did. We phoned the council, asked could we get a disabled space by our house and they said firstly it was nonsense that you pay for the space and secondly, no we couldn't as it had to be an adult in the household in need of the space so we could not get one for any of our four dcs who all have blue badges.

The council sent me an email confirming that the space was not paid for and that ANY blue badge holder could use it and I printed it off and put it through the neighbours door with a note saying that we could not get a space and would only use the one outside their house in an emergency. Couple of hours later they are hammering on the door again saying we are never ever to use it and if we do for our dcs and their father has to park further away and gets ill it will be our fault.
The council housing officer phoned during the day and said that she had had a complaint about us parking there and that we are not to as they applied for the space and think they own it so we should let them carry on believing that to avoid any problems!!!

I think the neighbours are being horrible as we have only used it in emergencies And I think the council are ridiculous only allowing adults to have a disabled space outside their house.

OP posts:
ZillionChocolate · 28/09/2013 17:48

OP YANBU, neighbours are. I think the answer lies with the council though and hassling them for an extra disabled space. Whilst you are on the moral high ground, I would deliberately antagonise the neighbours as you're stuck with them.

kali110 · 28/09/2013 18:21

I wouldnt antagonise them only because with 4 kids with disabilities you don't need anymore hassle cantsleep. Remember you from another thread and really hope things are better now x

Cantsleep · 28/09/2013 18:51

I really don't want to antagonise them, we have rarely used the space and moved the car once there's a space near our house to free the space up for them again. They are just so, so angry about it.

OP posts:
TrueStory · 28/09/2013 20:23

i agree about not antagonising them, and keeping your distance. however, you are also not responsible for other people's irrational anger. i think it is better to put your energies to the council to clarify and sort this problem, esp. if they have had any hand in creating this confusion. perhaps they will be able to advise you properly if you put everything IN WRITING! It also might be worth asking on a disability website such as YourAble. All the best whatever you do, difficult neighbours can be grr...

Sinful1 · 28/09/2013 22:36

Park there an put all 4 blue badges right across the centre of the windshield :p

Souredstones · 28/09/2013 22:42

Disabled parking bays can be used by anyone with a blue badge irrespective of who requested its installation

Souredstones · 28/09/2013 22:44

Also it's bollocks about it being adult only. The space is for any blue badge holder. Why they weren't told this is shocking but you are well within your rights to legally use that space

Custardo · 28/09/2013 22:47

The housing officer was very unprofessional. I would enquire about the formal complaints policy at the housing association. This will have to be looked at by senior management. Your neighbours should then recieve a letter stating that the disabled space is not for their use only

Pendeen · 28/09/2013 23:46

"The council sent me an email confirming that the space was not paid for and that ANY blue badge holder could use it"

but then...

"The council housing officer phoned during the day and said that she had had a complaint about us parking there and that we are not to as they applied for the space and think they own it"

The council need to sort themselves out and give you a consistent and correct answer.

Cantsleep · 29/09/2013 18:07

Unfortunately the housing and traffic departments seem to have very different opinions but the council here in general is shocking, they make constant mistakes with everything-we have had issues with council tax, taxi cards, housing repairs, etc etc etc and no two people working there ever say the same thing!

OP posts:
ThisIs · 29/09/2013 19:27

Make a formal complaint to the council about their contradicting advice and in particular the housing woman telling you to let the neighbours believe the own the space for a quiet life.

Make sure that you use the official council complaints procedure and state in the complaint that if they do not respond adequately, within their agreed timescales and with a response that you find appropriate you will complain to the Local Government Ombudsmen

When complaining, make it clear what you want and back it up with evidence about why what you are asking for is perfectly reasonable i.e. a disabled space outside your house as per xxxxx guidance.

Trust me, LA's do take complaints seriously where it looks like the complainant may take it further - especially at the moment as so many of the grants are dependant on good performance.

If you look on the Council Performance part of the LGO site you will also be able to see how many complaints your council has had referred to the LGO.

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