To think if a company send me an email headed "Confirmation of Appointment"

[bigmouthstrikesagain]

Then goes on to give details of a booking and no indication that any further action is required and no indication that any confirmation will be given of my 'confirmation' that I have booked an appointment????

Well apparently I am according to Hoover.

I have an oven that is not working - I called the service and repairs number on Monday and after 20 minutes listening to a recorded voice thanking me for my patience, for the sake of my sanity, I decided to use the 'on line booking' service and filled out the form and was sent an email confirmation.

Then nowt - the engineer was due today according to my booking confirmation but I rang up Hoover as I was pretty sure no one would turn up. Lo and behold the appointment had not been made. I have an engineer coming tomorrow now.

So I want to know if others have had this issue with companies setting up unrealistic expectations through lazy/ unclear/ misleading communications. I would not be so fucked off fed up now if the booking process for Hoover engineers was clearer and I understood (rather than just my natural suspicion from years of experience) that I had no engineer visit booked until someone from the company arranged it.
Bah.

YANBU we are not mind readers. Instructions should be very clear.

I just had this when I ordered some stuff from the Studio Xmas catalogue. I did the order online and put in the discount code from the brochure I had. The figures were all correct so I placed the order. When I got the invoice I'd been charged a higher amount so I phoned them. Apparently I should have used the quickshop facility. I tried to point out that order should not have given me the correct figures and then changed them on it's way through their system but she didn't get it. She was vey patronising and a bit thick IMO

Yes All it is frustrating when they are giving you one message through the automated response system and then moving the goalposts. What I don't get is how the company benefits from irate customers getting nowhere with the automated systems and then ringing up all annoyed? I suppose enough people have neither the time or energy to complain so nothing changes. Depressing.